Patient Coordinator & Sales Support

Henley-on-Thames - office based, no hybrid working on offer

40 hours per week, Monday to Friday, 10:00am to 18:00, with Saturday working every other week

BUPA full cover High Tier;
Gym and Golf; 21 days holiday rising by 1 day each year to a maximum of 25 days, plus bank holidays; weekly snacks and fruit

Healthium Clinics is a private medical clinic specialising in the latest anti‑aging and medical treatments designed to improve your health and wellbeing. Based in the elegant Badgemore Park, our luxurious treatment rooms have ample private parking and a discrete entrance, with appointments to suit your busy schedule. Our experienced and qualified medically led team work closely with you to achieve great results.

This is a patient-facing, commercially focused role at the heart of Healthium Clinics. The Patient Coordinator & Sales Support will manage the patient journey from first enquiry through to consultation, treatment and follow‑up, while actively converting genuine interest into booked appointments and revenue. Every inbound call, email, website enquiry or social media lead should be treated as a sales opportunity and handled with pace, confidence and excellent service.

Commercial mindset: respond quickly, understand the patient's need, build trust, overcome objections appropriately, and move the enquiry towards a booked consultation or treatment.

• Act as a warm, professional and knowledgeable first point of contact for prospective and existing patients across telephone, email, website and social channels.
• Guide patients through the full journey - from initial enquiry and consultation booking through to treatment coordination, follow‑up and ongoing engagement.
• Coordinate appointments, clinician availability and clinic rotas to support an efficient patient experience.
• Provide clear, timely information on services, treatment pathways, pricing and next steps, escalating clinical questions to the appropriate clinician.
• Build strong patient relationships that encourage trust, repeat visits, referrals and long‑term loyalty.
• Maintain exceptional front‑of‑house standards and ensure the clinic environment consistently reflects the Healthium brand.
• Own inbound enquiries and actively convert them into booked consultations and treatments. The expectation is not simply to answer a query, but to progress the conversation towards a sale wherever clinically appropriate.
• Follow up leads promptly and consistently, using telephone, email and other agreed channels to maximise conversion.
• Proactively generate sales opportunities through lead nurturing, previous‑enquiry follow‑up, patient reactivation, treatment reminders and relevant promotional activity.
• Identify appropriate cross‑sell and repeat‑treatment opportunities based on patient interest and approved clinic services, without compromising clinical suitability or patient care.
• Confidently handle common objections around timing, price and treatment choice, using strong product knowledge and a consultative sales approach.
• Maintain accurate CRM records, next actions and follow‑up dates so that no viable enquiry is lost.
• Track lead sources, conversion rates, bookings and sales performance, and share useful feedback with the Marketing Team on lead quality and campaign effectiveness.
• Support offers, campaigns and patient‑retention initiatives that contribute directly to clinic revenue growth.

• Support the smooth day‑to‑day running of Healthium Clinics, including front‑of‑house administration and coordination with clinicians.
• Work collaboratively with colleagues across Healthium Clinics, Accellerate and RJALogix when group‑wide customer, sales or administrative support is required.
• Handle information professionally and confidentially, maintaining accurate records and following relevant policies, procedures and data‑protection requirements.
• Look for practical ways to improve the patient journey, response times, booking processes and overall commercial performance.

• Enquiries are answered quickly, professionally and with a clear next step.
• A strong proportion of…