Operations Manager

Based in our Hereford office Monday to Friday AKE are recruiting for a one year contract for an Operations Manager to provide every-day support to the Operations and Intelligence team who are located around the world and deliver threat briefings and crisis response when required to AKE clients. The purpose of this role is to manage and support client locations and status as well as AKE’s response in an emergency or evolving crisis.

• Monitor client locations and situation reports and invoke escalation processes when required
• Reduce the administrative burden on crisis response consultants when they are deployed
• Ensure invoicing and quotations are sent in a timely manner assisting the Financial Controller as needed
• Co-ordinating diaries and arranging meetings
• Keep current a daily log file
• Conduct weekend and out of hours duties as needed
• Ensuring the Duty Officer and staff Rotas are correctly inputted and manage changes as required
• Assisting the COO with client or internal meetings/events
• Maintaining an asset register of all Response IT and communication equipment, arranging replacement equipment when required
• Liaising with IT and Comms vendors to assist in the resolution of IT issues
• Conduct onboarding of tracking system with new clients
• Fielding consultant enquiries and providing support to them as appropriate
• Administering Response office requirements including communications, photocopying, shredding and arranging couriers where necessary
• Maintaining client and employee contact details and ensuring CRM is updated
• Providing support to training courses including administration, course support and course certification & accreditation

• Organising and booking consultant travel and management of the travel process including arranging accommodation, passports and visas
• Monitoring and arranging visa renewals for consultants and clients
• Maintaining sub-contractor availability chart and contact list,
• Updating and simplifying SOPs for response
• Maintaining how to guides for Crisis Response equipment, e.g. tracking devices and satellite phones

Providing cover for the Sales team, to include:

• Creation of client opportunities and leads within the CRM
• Commercial awareness of activities required to grow AKE’s profile and revenue streams

Ability to prioritise work effectively and multi-task

• Educated to A Level Standard, or relevant experience
• Familiar with Microsoft Office packages, including intermediate/ advanced Word and Excel skills
• Excellent written and oral communication skills
• High level of accuracy, attention to detail and numeracy
• Ability to work independently with minimum supervision or as a team
• Pension
• Westfield Health Package after six months continuous service

We are an equal opportunities employer, we encourage suitably qualified applicants from a wide range of backgrounds to apply and join us and are fully committed to equal treatment, free from discrimination, of all candidates throughout our recruitment process.

Applicants should email a CV, and short cover letter to  referencing "Operations Manager".
Your application will not be considered if you do not complete this step.

Please note AKE will only contact successful candidates