Revenues and Benefits Administration Officer

Revenues and Benefits Administration Officer

Hours: 37 per week

Location: Hereford (Hybrid)

Salary: Hoople Band B £24,613 per annum

Contract: Permanent

Closing Date: 5th July 2026

The Administration Team are the heart of the department and provide crucial support to the Housing Benefit, Council Tax, Business Rates and Revenues teams. In this role you will be responsible for opening and distributing incoming post, scanning and indexing documents to the relevant departments, ensuring prompt dispatch of outgoing post, providing administration support, data inputting for projects, and dealing with customers on the telephone.

You will work on a variety of projects that promote improved working practices and assist in future challenges. We are seeking highly motivated individuals who are willing to deliver high standards and enjoy working in a fast‑paced environment. You will need excellent written and oral skills and the ability to be flexible to the changing needs of the service.

We will provide full training for the role.

• 26 days annual leave plus Bank Holidays (rising to 31 days after 5 years’ service)
• Aviva salary sacrifice pension scheme
• Flexible benefits scheme including discounts across retailers, option to buy or sell annual leave, cycle to work scheme and healthcare plans

We welcome applicants regardless of personal characteristics or social identity. All requests for flexible working arrangements and reasonable adjustments will be considered. The following candidates will be interviewed if they meet the essential criteria for the post they are applying for: those who indicate they have a disability, those who indicate they are an Armed Forces Veteran or Reservist, and those who indicate they are a Herefordshire care leaver.

Please refer to the Job Description and Person Specification for more details of this role.