Service Administrator

National Account Administrator - Join Our Team at Fläkt Group UK

Hereford | Office Based

At Fläkt Group, we’re looking for a National Account Administrator based in Hereford to plan & control the day-to-day operations of the National customer account contracts, reactive work, quoted work and associated admin tasks.

Deadline: 24th September 2026 (Continuous selection-apply early!)

Location:

Interviews will be held in the Hereford Office

Fläkt Group UK is committed to supporting your growth and development. Join us and benefit

• Competitive salary & bonus scheme
• 25 days holiday plus bank holidays
• Holiday Purchase Scheme
• Company pension scheme
• Life assurance
• Employee Assistance Programme & Mental Health Support
• Enhanced family-friendly policies
• Flexible & hybrid working opportunities (role dependent)
• Cycle to Work Scheme
• Employee discounts, including exclusive Samsung product offers
• Long Service & Recognition Awards
• Learning, training & career development opportunities
• Employee referral scheme
• Wellbeing initiatives & free fruit days

• Coordinating planned maintenance, reactive works, and quoted jobs across national customer accounts.
• Acting as a key point of contact for engineers and customers, providing excellent communication and support.
• Scheduling engineers based on skills, availability, location, and customer requirements.
• Raising and allocating service orders, ordering parts, and managing job progress through to completion.
• Maintaining customer portals, databases, and operational documentation using systems such as Simpro, Smartsheet, and Excel.
• Monitoring performance reports and supporting forecasting activities.
• Processing invoicing for national account works and supporting wider business requirements when needed.
• Delivering a professional, responsive service while building strong customer relationships.
• Note:
  
  the above list is not exhaustive and may be reviewed from time to time with the role holder.

• Good general level of educational achievement
• GCSE (Grade 3 minimum) English and Mathematics or equivalent
• Strong administrative and data entry experience
• Excellent organisational skills with the ability to prioritise workloads effectively
• High attention to detail and accurate record-keeping
• Strong IT skills, including Microsoft Word and Excel
• Excellent verbal and written communication skills
• Confident communicator with a professional telephone manner
• Ability to remain calm and professional under pressure
• Self-motivated with the ability to work independently and as part of a team
• Logistic knowledge of the geographical regional area

• Experience in customer service, scheduling, planning, or supply chain environments.
• Experience using CRM systems such as Dynamics or Moby.
• Knowledge of HVAC, air conditioning, chiller, or combustion industries (training provided).

From the very outset and for more than 100 years (since 1909), Fläkt Group has been a company that cares about our shared environment and the people around us. Indoor ventilation solutions affect everyone – whether you see our products or not.

Today we deliver products all over the world. We have sales in 65 countries, manufacturing in Europe, Asia and the US. At Fläkt Group there are more than 3500 dedicated and proud colleagues delivering one of the most comprehensive offerings in the market. We aim to be your preferred partner today and tomorrow – as supplier and as employer.

We are an equal opportunities employer, recruiting individuals on their suitability for the role, qualifications and experience. We welcome applications from all communities and backgrounds. Please note we do require applicants to hold the Right to Work in the United Kingdom.