Medical Receptionist​/Care Navigator

Full and Part time hours considered Interview date: 11th November 2026 Much Birch Surgery has an exciting opening for a Medical Receptionist / Care Navigator to join our team.

We strive for excellent clinical and professional support, a healthy work-life balance and a challenging but rewarding career, whatever your area of interest. We pride ourselves on excellent patient care, fantastic teamwork and a willingness to look at new ways of working. Much Birch Surgery is a busy and forward-thinking GP practice serving the local area. We are committed to providing high-quality, patient-centred care and supporting our clinical and administrative teams to work effectively together.

We have a broad range of clinical services and work closely with wider health and care partners to support our patients. We are continually looking at ways to improve our services, systems and ways of working, and this role offers an opportunity to become an important part of a supportive and collaborative practice team.

Much Birch surgery:
Is a busy rural dispensing practice at the heart of the community. Is located in the village of Much Birch, between Ross-on-Wye and Hereford city, covering a large area reaching from the edges of Hereford to Ross on Wye, and extending into the villages of the Golden Valley.

Has a list size of circa 5,100+ patients Offers a supportive team of Receptionists/Care Navigators, Secretaries, Administrators, GPs, ANPs, Practice Nurses, HCAs, Physiotherapist, Social Prescribers.

The role requires a high level of accuracy, organisation, confidentiality and attention to detail, together with the ability to manage competing priorities and work effectively as part of a busy practice team. These requirements are reflected throughout the JD, particularly around referrals, clinical systems, confidential information, communication and quality.

• Deliver a professional and welcoming reception service for patients and visitors.
• Manage appointments, enquiries and patient registrations across face-to-face, telephone and online channels.
• Provide administrative support, including correspondence, records management and email monitoring.
• Maintain accurate, confidential patient records in line with policies and procedures.
• Support effective communication with patients, clinicians and external organisations.
• Contribute to a safe, organised and efficient practice environment and the smooth day-to-day running of the service.

• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
• Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
• To be flexible to provide cover for colleagues absences in addition to normal working hours.
• To have a thorough knowledge of all practice procedures
• To work in accordance with written protocols

• Receiving patients, making appointments by telephone and in person and dealing with queries
• Taking and passing on messages to clinical and administration staff
• Registration of new patients
• Process patients change of address
• Processing and distributing incoming and outgoing mail
• Scanning, filing and coding of patient correspondence to medical records and forward to GPs as required
• Email / Fax and photocopy as requested
• Keeping the reception area, waiting room, notice-boards and leaflet dispensers tidy.
• Other:
  Pulling/filing notes for surgeries and update as necessary Clear, tidy and restock clinical rooms Ensure building security opening up/locking up of practice premises and maintaining security in accordance with Practice protocols Ensure compliance with strict confidentiality standards at all times Attend team meetings Attend training sessions Liaise with hospital and external agencies as required Any other tasks allocated by the Reception Manager and/or Practice Manager.