Receptionist Road Surgery

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of clerical support to clinical staff and other members of the practice team

Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all the items in the following list. Duties may be varied from time to time under the direction of the lead receptionist/practice manager, dependent on current and evolving practice workload and staffing levels.

Opening up, locking up of practice premises and maintaining security in accordance with Practice protocols

Processing telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional

Processing patient registrations

Processing and distributing incoming (and outgoing) mail

Taking messages and passing on information

Filing and retrieving paperwork

Computer data entry, data allocation and collation; processing and recording information in accordance with practice procedures

Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers

Preparing and clearing clinical rooms

Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying, scanning and summarising

The Surgery is situated conveniently near the centre of Abergavenny, adjacent to the market. There is adequate parking for twenty cars around the building including an accessible parking bay. There are currently six GPs, supported by a team of nurses and health care assistants. The Surgery offers a full general practice service and runs specialist clinics for children and pregnant women, diabetes and asthma sufferers and for patients needing minor surgery.

We also offer an on-site dispensing service. At Hereford Road Surgery we aim to treat all our patients promptly, courteously and in complete confidence. The Surgery is staffed by a full complement of receptionists, dispensary and administrative personnel whose aim is to provide the best possible service in a friendly and efficient manner.

Please visit Practice website

The purpose of the role is to

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of clerical support to clinical staff and other members of the practice team

Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies

Duties and responsibilities

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all the items in the following list. Duties may be varied from time to time under the direction of the lead receptionist/practice manager, dependent on current and evolving practice workload and staffing levels:

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