Business Analyst

About The Role

Job Title:

Business Analyst (Adult Social Care Systems - Mosaic)

Hours:

37 hours Salary: HC08 £ 37,563 - £42,123 per annum

Contract:

Fixed Term for 12 months (with a view to go permenant)

Location:

Plough Lane / Hybrid Working Closing date: 24/09/2026

Are you an experienced Business Analyst looking to make a real difference in Adult Social Care? We are seeking a motivated and analytical Business Analyst to join our ASC Reporting Team, at Herefordshire Council, supporting the development, maintenance and continuous improvement of Mosaic and associated case management systems. This is a business-critical role that directly supports the delivery of statutory Adult Social Care services.

Working closely with operational managers, practitioners, IT colleagues and system suppliers, you will gather and analyse business requirements, support system enhancements, improve processes and data quality, and ensure our systems meet operational, reporting and regulatory needs. You will also play a key role in supporting inspections, statutory reporting, user training and system testing.

• Strong business analysis and process mapping skills.
• Experience of case management systems, ideally Mosaic.
• Knowledge of Adult Social Care services and statutory requirements.
• Excellent analytical, problem-solving and stakeholder management skills.
• The ability to communicate complex information to both technical and non-technical audiences.

This is an exciting opportunity to help shape and improve systems that support frontline services and improve outcomes for residents. Join us and play a vital role in delivering high-quality Adult Social Care services through effective systems, data and business analysis.

• Salary range of £37,563 - £42,123 per annum
• Enrolment in the Local Government Pension Scheme (LGPS)
• Career progression: clear pathways to progress
• Annual Leave: 31 days’ annual leave (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum during the request period
• Flexible working: including the potential for job-sharing, part-time hours and agile working.
• Employee Assistance Programme: 24/7 access to support and counselling
• Payment of professional membership fees (based on role requirements)
• Pick your perks – our benefits include access to a range of retail, leisure, holiday and health benefits. This includes savings, cash back and discounts.

We're proud and excited to unveil our new recruitment video, a celebration of Herefordshire's people, places, and purpose. Set in the heart of England and filled with pride, compassion and possibility, the video brings to life what it means to work somewhere you truly belong. At Herefordshire Council, every role matters and every person makes a real difference for our communities.

We’re a team where people feel valued, supported and empowered to grow together. You will probably have heard a lot about how beautiful it is in terms of countryside and open spaces (and it is!) but there is so much more going on here, including world-class cultural assets like the Mappa Mundi, vibrant theatres and a thriving food and drink sector.

One of Herefordshire’s biggest assets is the strong and diverse communities. Our Talk Community approach brings that together supporting people to help themselves, encouraging them to help their communities and identifying how communities can help individuals. Our ambitious transformation programme aims to further build on this to offer an all-age approach. We’re excited about the potential of what we can achieve for the benefit of all residents of Herefordshire, stronger together and building brighter futures.

Don’t meet all parts of the job description? Herefordshire Council is…