Collections Supervisor

Collections Supervisor

Salary: £32,454 - £40,568 per annum

Hours:

40 hours per week

Location:

Hereford, HR2 8BH

As a Collections Supervisor at FCC Environment, you will be responsible for supervising collection services, ensuring the safe and efficient delivery of operations, meeting customer expectations, and supporting the performance of the contract.

This vacancy is for a full‑time position working 5 days per week.

• Competitive salary
• 25 days annual leave plus Bank Holidays
• Pension scheme
• Life insurance
• Discretionary bonus scheme
• On‑the‑job training and progression
• Recognition scheme
• Refer a friend scheme
• Flexible benefits including high street savings, Cycle to Work scheme and Gymflex membership (where applicable)
• Access to an Employee Assistance Programme and the Best Doctors Service via our Wellbeing Platform

• Carrying out weekly team briefings
• Conducting gate checks and spot checks on waste collection vehicles
• Monitoring health and safety through Behavioural Safety Visits
• Managing sickness and absence processes, including return‑to‑work interviews
• Carrying out licence checks and contractor control activities
• Assisting with investigations, disciplinary matters and workplace incidents
• Conducting interviews and supporting recruitment activities
• Delivering workforce training, toolbox talks and safety briefings
• Planning daily operations, including holidays, sickness cover, training and vehicle availability
• Organising hire vehicles and issuing operational equipment
• Carrying out depot inspections and emergency drills
• Building positive working relationships with clients and colleagues
• Supporting the efficient operation of the depot and collection services

• Previous supervisory experience is desirable
• Strong communication and people management skills
• IT skills, including Microsoft Office
• Clean driving licence
• Good local knowledge
• Safety‑conscious with a keen eye for detail
• Self‑motivated and able to work on your own initiative
• Able to work effectively as part of a team
• Professional approach with excellent timekeeping
• Flexible approach to working hours, including participation in an on‑call rota
• LGV licence and CPC Driver Training would be advantageous

We are FCC Environment, one of the UK’s leading waste and resource management companies. Our goal is to minimise the amount of waste that ends up in landfill by transforming it into valuable resources wherever possible. Operating over 200 facilities across the UK, and employing around 4,500 people, we’re on the frontline of tackling climate change. We need ambitious, innovative professionals like you to help us shape a sustainable future.

FCC Environment is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees.