Customer Services Officer

Job Title: Customer Services Officer (2 positions available)

Hours: 37

Salary: HC5 £ 25,989 - £28,142 per annum

Contract: Permanent & Fixed Term until 31st March 2027

Closing date: 15/06/2026

Herefordshire Council are seeking a passionate and knowledgeable Customer Services Officer to join our Customer Services Team in the Corporate Services Directorate.

What will you be doing?

As a Customer Service Officer, you will deal effectively with and resolve all customer enquiries by providing an excellent telephone, face‑to‑face and digital customer service.

About You

• Be a flexible individual able to deliver advice and services on behalf of the council and partner organisations.
• Have front‑line experience, excellent communication skills and a passion for assisting the public and problem solving; the ability to relate well to the whole community is necessary.
• Have GCSE Maths and English grade C or above and a recognised computer skill certificate (ECDL) or equivalent experience.

We Offer

• Salary range of £25,989 - £28,142 per annum.
• Enrolment in the Local Government Pension Scheme (LGPS).
• Career progression: clear pathways to progress.
• Annual leave: 31 days’ annual leave (pro rata) plus bank holidays; you can purchase an additional 10 days per annum during the request period.
• Flexible working: potential for job‑sharing, part‑time hours and agile working.
• Employee Assistance Programme: 24/7 access to support and counselling.
• Payment of professional membership fees (based on role requirements).
• Retail, leisure, holiday and health benefits including savings, cash back and discounts.

Reasonable Adjustments

Our recruitment process runs in partnership with Hoople Resourcing. If you require any reasonable adjustments or alternative methods for the online application process, please contact the resourcing team by email:

Commitments, Covenants and Statutory Obligations

• Applicants who indicate a disability are part of our commitment to the “Disability Confident” scheme.
• Applicants who indicate that they are an Armed Forces Veteran or Reservist are part of our pledge to support the Armed Forces Covenant.
• Applicants who indicate that they are a Herefordshire care leaver are part of our commitment to supporting young people leaving our care.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This role may be subject to a Disclosure and Barring Service check.

We encourage a diverse and inclusive workplace and welcome applications from all backgrounds.