Customer Experience Advisor | S1 | Retail Banking | Branch | Lifestyle

Job Overview

Santander is looking for a Customer Experience Advisor based in the Hereford Branch. The role requires working 260 hours per annum, which equates to 5 hours per week for a rota‑d basis Monday to Saturday between 8am and 6pm. This is a Lifestyle 260 role that supports our customers across the branch, over the phone and via technology.

• Act as the first point of contact for customers in branch or over the phone.
• Assist with day‑to‑day transactions, queries and servicing.
• Answer customer calls into our contact centre.
• Build relationships and find solutions for customers.
• Develop your knowledge of services and products to help customers.
• Identify new ways to improve the customer experience.

• Proven ability to deliver outstanding customer service, face‑to‑face or via telephony (Required).
• Strong communication skills to understand customer needs (Required).
• Real desire to go above‑and‑beyond for customers (Preferred).
• Effective team working skills with a flexible, can‑do approach (Preferred).
• Openness to a broad range of activities, even outside of standard expectations (Preferred).
• Ability to grow, adapt and change accommodating business needs and priorities (Preferred).
• Right to work in the UK (Required).

Salary Range: £25,000.00 – £31,579.00 per annum, dependent on experience. Annual salary based on a standard 35‑hour working week.

• 25 days’ holiday plus bank holidays (increases to 26 after 5years of service; option to purchase up to 5 contractual days per year).
• Voluntary healthcare benefits at discounted rates (medical, dental, health assessments).
• £8% pension contribution from the company; up to £12.5% if you contribute as well, with a cash option.
• Company‑funded death‑in‑service benefit and income protection insurance, with discounted rates for extra life assurance and critical illness cover.
• Share plans and ability to request staff versions of Santander products with no fees.
• Wellbeing resources covering physical, mental, social and financial pillars; flexibility for life stages, volunteering opportunities and global growth possibilities.

All candidates must have the right to work in the UK. Santander is an inclusive organisation offering equal opportunities regardless of age, gender, disability, civil status, race, religion or sexual orientation. We are committed to a fair and welcoming recruitment experience for all candidates.