Customer Service & Logistics Administrator

Position: Customer Service & Logistics Administrator
Customer Service & Logistics Administrator

Hours - Monday to Friday | 9:00am - 5:00pm
Pay -£18.97 per hour
Location - Kingstone, Hereford
Full-Time | Temp to Perm Role

We are currently recruiting for an experienced Customer Service & Logistics Administrator to join a our clients busy operation. This is an excellent opportunity for someone with strong customer service, order management and logistics coordination experience who enjoys working in a fast-paced environment.

As a key member of the team, you will be responsible for managing customer orders from receipt through to delivery, ensuring excellent customer service and maintaining high levels of accuracy throughout the process.

Key Responsibilities
Manage the full sales order lifecycle, including order entry, monitoring progress and delivery completion.
Track orders through production, quality control, dispatch and customer delivery stages.
Monitor OTIF (On Time In Full) performance and proactively address potential delays.
Act as the main point of contact for customers, providing order updates and resolving queries.
Register and manage customer complaints, ensuring timely resolution.
Coordinate transport and dispatch activities with carriers and third-party logistics providers.
Produce accurate customer invoices and process credit notes and returns when required.
Liaise with internal departments including Sales, Operations, Warehousing, Finance and Logistics.
Perform monthly reconciliations of shipped, invoiced and delivered orders.
Support audits, documentation management and product traceability requirements.

What We're Looking For
Previous experience in customer service, order fulfilment, logistics administration or sales support.
Excellent communication and relationship-building skills.
Proficiency in Microsoft Office, particularly Excel.
Strong attention to detail and problem-solving abilities.
Ability to manage multiple priorities and work to deadlines.
A proactive, customer-focused approach.

Benefits
Competitive pay rate of £18.97 per hour
Monday to Friday working hours with no weekends
Supportive team environment
Immediate start available

If you have strong administration skills, experience coordinating customer orders and a passion for providing exceptional customer service, we'd love to hear from you.

Apply today!

Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Business for this vacancy