Team Support Administrator

An opportunity is available for a Team Support based at our Hereford depot.

At the heart of this role is the customer. Whether someone is contacting us about a new supply, a network fault or simply needs help and information, you’ll play an important part in making sure they receive a helpful, professional and positive experience.

It’s a busy and varied role where no two days are quite the same. Alongside speaking to customers, you’ll coordinate work projects, support field teams and Craftspeople, and make sure the administration that keeps the team moving is completed accurately and on time.

One day you might be applying for permits or raising invoices, the next you could be updating our systems, responding to customer enquiries or helping to put together the team’s work schedule.

You’ll be someone who enjoys working with people, stays organised when things get busy and, most importantly, understands the difference that great customer service can make.

Our values are at the heart of how we work, and we’re looking for someone who will bring them to life every day by:

• Putting customers first, taking ownership and making sure things are handled professionally and responsibly.
• Being proactive, organised and working with others to get the job done, particularly when priorities change or timescales are tight.
• Looking for opportunities to improve how we work

You don’t need to know all our systems from day one. We’re looking for someone who is confident using IT systems and digital tools and comfortable learning new applications. We’ll provide full training on the systems you’ll use in the role.

You will need English and Maths GCSE Grade C/Level 4 or above OR Functional Skills Level 2 or above to apply and evidence of your qualifications will be required prior to appointment.

• * Progression to a higher salary may be available after 12 months, subject to meeting specified knowledge, skills and competencies.

• Preparing construction, maintenance and replacement work and coordinating team activities.
• Coordinating the team’s response to network faults, helping us deliver the best possible service to our customers.
• Responding to customer enquiries clearly and professionally, both verbally and in writing.
• Supporting the Operations Manager with work programming and scheduling.
• Using our IT systems to accurately record and maintain information that supports our Field Teams.
• Working closely with colleagues and other Team Members, stepping in to provide support when needed.
• Taking ownership of tasks and helping the team deliver work accurately, efficiently and on time.
• Looking for opportunities to find a better way of working and improve the experience for our customers and colleagues.

Customer service is a big part of this role, so we’re looking for someone who genuinely enjoys helping people and can provide a positive experience, even when dealing with challenging situations or competing priorities.

You’ll be a clear and confident communicator who can build good working relationships with customers, colleagues and our partners. You’ll be comfortable taking ownership, using your initiative and making things happen without always needing to be told what to do next.

You’ll also be:

• Customer-focused, with strong customer service and communication skills.
• Reliable, organised and able to prioritise effectively in a fast-paced environment.
• Proactive and comfortable using your own initiative.
• A collaborative team player who is happy to support others.
• Confident using IT systems, Microsoft Office and digital tools, with the ability to learn new systems and applications.
• Able to communicate clearly and professionally, both verbally and in writing.
• Someone who looks for opportunities to improve how…