Process Operator

Job Requisition Number 8386

Work Type Permanent

Job Function Operational

Salary Range £28,065 - £31,887

Base Eign

Closing Date Thursday 9th July 2026 at 23:59

City Hereford

Address Hereford, England, GB, HR1 1RY

Across our region we have 833 wastewater treatment sites, you will be responsible for operating and maintaining several of our Wastewater Treatment Works and associated sewage pumping stations in line with environmental permits to company Quality Management Systems (QMS) and Health and Safety requirements. This will include:

• Taking responsibility for operating sites in line with environmental permits to protect environment; general maintenance of equipment and site, taking effluent samples to monitor and improve biological performance
• Taking responsibility for identifying and where applicable undertaking reactive work as required. Raising reactive work for equipment when required and liaising with multi‑discipline craft team on facilitating repairs
• Identifying potential pollution risks from our assets, taking measures to prevent pollution, and escalating when required
• Liaising and coordinating with the area Supervisor and team members on operating activities and continuous improvement for the area
• Taking responsibility for personal and colleagues’ safety through compliance with company Health and Safety procedures
• Understanding and adhering to quality system requirements to ensure audit compliance
• Taking ownership of sites, ensuring house‑keeping standards are maintained and defects reported
• Willing to develop and learn within the role and have the flexibility and competence to operate and maintain multiple sites
• Participating in arrangements and cover for annual leave and sickness for area of operation
• Undertaking any other duties as required to meet the needs of the business
• Participating in out of hours standby rota

• NVQ Level 2 or higher, BTEC, ONC/HNC qualification (desirable)
• Demonstrable experience of compliance and adherence to Health & safety standards
• Enthusiastic about putting our customers first every day
• Awareness of regulatory bodies such as Environment Agency/NRW
• Computer systems literate
• Passionate about our outdoor environment and protecting our surroundings
• Team player, willing to take part in all necessary training requirements required for the role.

• Multi‑site mobile working within defined geographical area, no home working.
• Mon – Thurs 0700 – 1500, Fri – 0700 – 1430, and 1 in 4 weekends;
  Requirement to cover standby & 260 hours of planned overtime with additional earning potential of up to £3,000 a year. Potential additional unplanned overtime in excess of this will be in line with business requirements.
• Company Vehicle Provided
• If you would like further information on the role, please contact

As well as a market competitive salary, 34 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:

• Variable pay schemes (your salary will always stay the same, but depending on the performance of the company you could receive a yearly bonus)
• Enhanced employer pension contributions – Up to 11% employer contributions
• Enhanced family friendly policies
• Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes
• Reduction on gym memberships and high street shopping
• Cycle to work scheme
• Car‑leasing scheme
• An employee assistance programme for employees and their immediate family

We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work.