Triage Officer

About The Role

Triage Officer

Contract:

Fixed Term Until 31.03.28

Location:

Blue School House

Hours:

37 Hours
Salary: £25,989 - £28,142
Closing date:
Monday 24th March 2026
Interviews: TBC

A Vibrant Social Work Opportunity at Herefordshire Community Wellbeing! Ready to make an extraordinary impact? Herefordshire Community Wellbeing is seeking a dynamic, self-motivated, and professionally confident Triage Officer to join our welcoming and supportive team. This isn t just another job; it s a chance to immerse yourself in a fast-paced and incredibly rewarding environment. Offering early intervention and signposting to support agencies where necessary to ensure housing related support is available to assist in sustaining tenancies.

To be the first point of contact in a busy but successful housing team, working with customers to support them to complete their homeless application, following a script so housing experience is not necessary although desirable if you have it. Customers could present in person or over the telephone, the post could alternate between both. Once the application is complete and you have collated all forms of identification the application is passed to be assessed.

• Enjoy working as part of a team
• Confident to speak with customers on the telephone and in person
• IT literate and able to use MS Outlook
• Have basic office skills

To arrange an informal discussion about the role please contact cwrecr

A competitive salary, holiday entitlement, and access to our contributory pension and staff benefits scheme, which includes:

• Salary range of £25,989 - 28,142
• Enrolment in the Local Government Pension Scheme (LGPS)
• Career progression: clear pathways to progress
• Annual Leave: 31 days’ annual leave (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum during the request period
• Flexible working: including the potential for job-sharing, part-time hours and agile working.
• Employee Assistance Programme: 24/7 access to support and counselling
• Payment of professional membership fees (based on role requirements)
• Pick your perks – our benefits include access to a range of retail, leisure, holiday and health benefits. This includes savings, cash back and discounts.

You will probably have heard a lot about how beautiful it is in terms of countryside and open spaces (and it is!) but there is so much more going on here, including world-class cultural assets like the Mappa Mundi, vibrant theatres and a thriving food and drink sector. One of Herefordshire’s biggest assets is the strong and diverse communities. Our Talk Community approach brings that together supporting people to help themselves, encouraging them to help their communities and identifying how communities can help individuals.

Our ambitious transformation programme aims to further build on this to offer an all-age approach. We’re excited about the potential of what we can achieve for the benefit of all residents of Herefordshire, stronger together and building brighter futures.

Don’t meet all parts of the job description? Herefordshire Council is committed to strengthening a diverse and inclusive work environment which reflects the communities of Herefordshire. If you are looking at the next stage of your career and have a broad base of fieldwork experience, we can provide supportive and welcoming opportunities to help you develop your professional, management & supervisory skills.

Our recruitment process runs in partnership with Hoople Resourcing. If you require any reasonable adjustments or alternative methods for the online application process, please contact the resourcing team by email: e

We encourage our employees to feel empowered and to use their voices to help embrace diversity, promote inclusivity and shape our organisation. We have eight employee network groups, collectives of colleagues who often share identities, life experiences or cultures and offer support and community. They also play an important role in strengthening the voices of employees at Herefordshire Council. Embedded in the Council s values is…