Service Operator

Overview

Selecta is the largest provider of unattended self-serve coffee and convenience food in Europe, leading the way in vending solutions and specialist coffee services. We are hiring a Service Operator to join our team and ensure a high level of customer service, providing full and hygienically clean machines prepared to deliver maximum sales across the operational base. This is a mobile role visiting multiple client sites daily and restocking/cleaning either our coffee or vending machines, while being a friendly point of contact on site for clients during visits.

• Visit multiple client sites daily, restock/clean vending and coffee machines, and ensure machines operate to company guidelines.
• Perform stock and cash controls across machines and company vans.
• Fix occasional faults on machines (e.g., cup jams, blocked mixing bowls) and report faults to the Service Desk.
• Report accidents, unfit foods and customer complaints to the Area Manager or the Service Desk on the same day the incident occurs.
• Provide training to new starters and team members requiring upskilling to ensure a high-quality service for customers.
• Maintain a high level of customer care in a courteous manner.
• Complete regular audits and quality checks on Retail Merchandisers' machines as instructed by the Area Retail Manager.
• Share necessary follow-up actions with the Retail Merchandiser and Area Manager.
• Report any machines below Automatic Vending Association hygiene standards to the Area Manager.
• Cover sites in a van or use public transport to access static sites as required.

• Ability to train new starters and perform audits and quality checks.
• Adherence to Health & Safety regulations; flexible and responsive to changes.
• High level of customer care and presentable appearance.
• Flexibility to work with the given shift patterns and travel requirements.
• Strong communication and teamwork skills.

• 25 days holiday per year plus bank holidays.
• Life assurance of 2x yearly salary.
• Most shifts are five days per week, Mon to Fri.
• Competitive pay rates with emphasis on market competitiveness.
• Training provided with certifications in Food Hygiene, Health and Safety, and Fresh Food Handling.
• Security of five weeks paid sick leave.
• Development opportunities with clearly mapped career paths.
• Comfortable vans provided with no commuting costs; you may take the van home.
• Company phone provided.
• Commitment to equal opportunities, diversity and inclusion.