Rough Sleeper and Tenancy Support Officer

About

The Role
Rough Sleeper and Tenancy Support Officer

Contract: Fixed term until 31 March 2027

Location: Plough Lane

Hours: 37

Salary: HC07 £ 32,061 to £36,363 per annum

Closing date: 5 February 2026

Ready to make an extraordinary impact? Herefordshire Community Wellbeing is actively seeking dynamic, self‑motivated, and professionally confident Rough Sleeper and Tenancy Support Officer to join our welcoming and supportive team. This isn't just another job; it's a chance to immerse yourself in a fast‑paced and incredibly rewarding environment.

• We are seeking an experienced and dynamic Rough Sleeper and Tenancy Support Officer to join our team. To provide an efficient and effective temporary accommodation service, for those where the Council has a duty to accommodate, by providing a housing management service to households within the bounds of temporary accommodation legislation under Part VII of the Housing Act 1996 as amended.

• To provide an efficient and effective temporary accommodation service for those where the Council has a duty to accommodate, by providing a housing management service to such households within the bounds of temporary accommodation legislation, under Part VII of the Housing Act 1996 as amended.
• To provide resettlement advice to homeless households moving into temporary accommodation and support to move on or relocate when the duty comes to an end, signposting to support agencies as appropriate.
• To follow temporary accommodation policy and procedures and to ensure best practice relating to the service.

• You should be a good communicator who is able to work across the public, private sector and faith sector.
• Be passionate about and have track record of making a difference to vulnerable people.
• Demonstrate a flexible and innovative approach to working.
• Be able to grasp a complex working environment and develop cohesive solutions to make services better for people.
• Have a knowledge of Housing legislation.

To arrange an informal discussion about this role with Nicky Brain, Temporary Accommodation Team Lead please contact CWrecr

A competitive salary, holiday entitlement, and access to our contributory pension and staff benefits scheme, which includes:

• Salary range of £32,061 to £36,363
• Enrolment in the Local Government Pension Scheme (LGPS)
• Career progression: clear pathways to progress
• Annual Leave: 31 days’ annual leave (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum during the request period.
• Flexible working: including the potential for job‑sharing, part‑time hours and agile working.
• Employee Assistance Programme: 24/7 access to support and counselling.
• Payment of professional membership fees (based on role requirements).
• Pick your perks – our benefits include access to a range of retail, leisure, holiday and health benefits. This includes savings, cash back and discounts.

You will probably have heard a lot about how beautiful it is in terms of countryside and open spaces (and it is!) but there is so much more going on here, including world‑class cultural assets like the Mappa Mundi, vibrant theatres and a thriving food and drink sector. One of Herefordshire’s biggest assets is the strong and diverse communities. Our Talk Community approach brings that together supporting people to help themselves, encouraging them to help their communities and identifying how communities can help individuals.

Our ambitious transformation programme aims to further build on this to offer an all‑age approach. We’re excited about the potential of what we can achieve for the benefit of all residents of Herefordshire, stronger together and building brighter futures.

Our recruitment process runs in partnership with Hoople Resourcing. If you require any reasonable adjustments or alternative methods for the online application process, please contact the resourcing team by email: e

We encourage our employees to feel empowered and to use their voices to help embrace diversity, promote inclusivity and shape our organisation. We have eight employee network…