Probation Services Officer Probation Office

Job Overview

Probation Services Officer (PSO) role within the Probation Service, operating in the Herefordshire, Shropshire, and Telford areas. The role focuses on helping medium and lower‑risk offenders adjust to life after sentence and works to keep the public safe.

• Assess and manage offenders before and after sentence.
• Implement sentences and produce detailed reports.
• Provide case management support using service procedures and practice directions.
• Coordinate with courts and agencies across the justice system.
• Support offenders with practical advice on housing, employment and other needs.

• No degree required; personal qualities are paramount.
• Empathetic, patient, resilient and organised.
• Experience working with people who have social or personal difficulties is desirable.
• Good written communication skills – ability to produce clear, accurate reports by tight deadlines.
• Right to work in the United Kingdom.

Regular hours: 9:00 am – 5:00 pm, Monday to Friday. The role may require working until 7:00 pm on one night each week.

Starting salary of £28,064, with annual pay progression through the Competency Based Framework and band adjustments aligned with Civil Service pay guidance.

• Annual leave: 25 days (increases to 30 days after five years of service) plus public holidays.
• National Probation Service pension scheme (Local Government Pension Scheme).
• Extensive training and development opportunities from the Ministry of Justice.
• Access to employee‑run networks (diversity, disability, caring responsibilities, etc.).
• Family‑friendly policies, flexible benefits and voluntary pension contributions.
• Paid parental leave and free annual eye tests for those who use computer screens.

• UK nationals
• Nationalities of the Republic of Ireland
• Commonwealth citizens with the right to work in the UK
• Euro‑area, Swiss, Norwegian, Icelandic or Liechtenstein nationals (and their settled or pre‑settled family members)
• Turkish nationals and certain family members with accrued right to work in the Civil Service
• Individuals with limited or indefinite leave to remain who met the EUSS Final date to receive applications on or before 31 December 2020

The PSO may be based at a variety of office, court, team or prison locations within the region, with the preference for a base within a 60‑minute commute of the applicant’s home.

Hybrid working arrangements are available where business need allows, with the role to be performed within the UK. Part‑time, flexible and job‑sharing arrangements are considered where they align with role demands.