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Public Complaints & Information Specialist
Job in
Hereford, Herefordshire, HR1, England, UK
Listed on 2026-08-22
Listing for:
Hoople Group
Full Time
position Listed on 2026-08-22
Job specializations:
-
Government
Government Administration
Job Description & How to Apply Below
Herefordshire Council is seeking a motivated Complaints Officer to join the Governance and Law Team in Hereford. You will act as the main contact for public interactions, ensure compliant handling of complaints, information requests and feedback, and drive service improvements using the council's CRM system.
You'll analyse data, report on performance, collaborate with managers, MPs and partners, and promote information governance across the council.
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