Complaints & Service Improvement Officer
Listed on 2026-10-11
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Government
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Customer Service/HelpDesk
Clerical
Herefordshire Council is seeking a dedicated Complaints Officer to join the Governance and Law Team in Hereford. You will be the primary contact for complaints and information requests, recording feedback in the CRM, and guiding responses across council services.
The role requires strong communication, analytical skills and the ability to manage competing priorities in a public-sector context. The post is part-time, fixed-term until March 2027, with pro rata salary and flexible working options.
This opportunity is for the Complaints & Service Improvement Officer — Flexible Hours role at Hoople Limited.
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This posting is for the Complaints & Service Improvement Officer — Flexible Hours role at Hoople Limited, based in Hereford, England, United Kingdom.
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