Public Complaints Specialist — Part-Time
Listed on 2026-10-13
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Government
Bilingual -
Customer Service/HelpDesk
Bilingual, Clerical
Herefordshire Council is seeking a part-time Complaints Officer to join the Governance and Law Team in Hereford. You will be the main contact for members of the public, handling complaints, information requests and feedback with fairness and efficiency.
The role requires recording via the CRM, investigating complaints, producing reports, and supporting policy development while ensuring compliance with FOI, DP and equality legislation.
We invite applications for the Public Complaints Specialist — Part-Time (16hrs) position located in Hereford, England, United Kingdom.
Full responsibilities and requirements are described in the listing above.
Learn more about the Public Complaints Specialist — Part-Time (16hrs) role in the description above.
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