Patient Services Advisor

* Taurus Healthcare are advertising this position on behalf of Belmont Medical Centre*

Belmont Medical Cntre are recruiting for a patient services advisor tojoin our friendly and busy practice team. Hours will range between 7.45 am& 6.45pm, Mon-Fri. Flexibility will be required to cover additional hoursas necessary.

You should have previous customer service experience and excellent IT skills. Knowledge of Primary Care (or health organisations) andits IT systems (EMISweb/Docman) would be an advantage but full training is available. You will need good time management and organisation skills and beable to prioritise your workload, along with an understanding of, and commitment to, patient confidentiality. You should have the ability to use yourown initiative but also be team orientated, with a flexible approach to your workload.

Good written and oral communication skills are essential, alongwith a good sense of humour. You will be part of a friendly, enthusiastic team,which offers learning and development support at all times.

Only shortlisted applicants will be notified. Informal enquiries are welcome.

Please contact Sue Matthews, Practice Manager or Laura Witherall, Deputy Practice Manager, Tel: or a

* This role is for approximately 28 hours per week*

* Closing Date for this vacancy is Friday 20th February 2026*

* Interview dates are to be confirmed*

This busy post provides reception and administrative support to patient sand the primary care team. You will be the first point of contact so it will be important to show high standards, to be courteous, friendly and helpful  will be responsible for full patient services duties, managing patient requests face to face, by telephone and electronically, signposting patients to other health services where appropriate. This will include managing the appointment booking system, accepting prescription requests and dealing with any other correspondence and enquiries in and out of the practice appropriate

Belmont Medical Centre is situated just off the main A465 Abergavenny Road, in Eastholme Ave, Belmont. Our doctors, nurses and all other staff are dedicated to offering a professional healthcare service to approximately 8,900 patients. The team includes doctors,advanced nurse practitioners, nurses, healthcare assistant, physiotherapist sand midwife, all supported by the reception and admin teams. As a member ofthe WBC Primary Care Network, We work closely with Cantilupe Surgery and Wargrave House Surgery offering additional patient services including medicines management, social prescribing and health and well-being support.

Taurus Healthcare Ltd is advertising this position on behalf of Belmont Medical Centre. This means that Belmont Medical Centre is the employing organisation and will make the final decision on appointing candidates.

Taurus Healthcare Ltd, on behalf of Belmont Medical Centre, will collate all relevant information for the purpose of the recruitment and pre-employment check process.

This information will then be securely transferred to Belmont Medical Centre.

To show high standards as a Patient Services Advisor. To be courteous, friendly, helpful and professional at the patients.

To present an efficient service to the patients both face to face and onthe telephone. To maintain a smooth running reception area by undertaking your tasks promptly and efficiently.

You are the most important member of staff - you are thefirst point of contact - it is up to you to sell your surgery to the patients.

In the course ofseeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the rightto expect that staff will respect their privacy and act appropriately. Maintenance of the highest level of patient, surgery and staff confidentiality is essential at all times.

MAJOR DUTIESAND RESPONSIBILITIES OF THE POST

Reception Duties

1.To receive requests (verbal and electronic) for appointments and services efficiently using practice systems and external support services. Signposting patients to other more suitable services as appropriate.

2. Monitor flow of patients into consulting rooms and treatment rooms.

3. Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensure procedures are completed.

4. Advise patients of relevant charges for private services; accept payment and issue receipts for the same.

5.Respond to all queries and requests from patients and other visitors.

6. Enter requests for home visits into the computerised appointment book and include any relevant information and refer tothe Duty Team.

7. Accept requests for prescriptions in person, via email and text services, making sure you recordthe details accurately and inform the patient of the processing and collection procedure.

8.Contact patients and external agencies as requested by members of the Primary Health Care Team.

9. Action requests for ambulance…