Clinical Triage and Unplanned Care Nurse

Overview

The Herefordshire Single Point of Access, known as the Community Referral Hub (CRH), connects patients and professionals to the right community support, every time, enabling both planned and unplanned needs to be met through effective navigation, promoting timely intervention and admission avoidance.

We are looking to enhance our offer of urgent care and admission avoidance support for our district nursing teams and are looking for enthusiastic and experienced nurses to join our team. We are looking for colleagues with a background in district/community nursing, who are suited to work in a fast‑paced environment, are able to make decisions and who are able to provide clinical nursing advice and support.

The role is mainly office based but depending on service needs you will be expected to work clinically at times.

You will be based in the Community Referral Hub which is a truly integrated and multi‑organisational service. The Hub currently manages referrals and patient queries for the District Nurses, Urgent Response Service, Virtual Wards, Virtual GP, IVOPAT, Therapies (OT/PT) and Falls Support. You will be offered comprehensive induction support and ongoing training and support to develop the role.

In this exciting new post you will support the clinical triage and streaming of referrals in our Community Referral Hub. Taking referrals directly from professionals where its more effective they speak directly with a clinician, undertaking remote assessments over the phone as required and determining, in collaboration with the patient/carer/professional, which service is best placed to meet their need to avoid a crisis and/or admission.

A robust understanding and knowledge of the 9 core clinical conditions is a must and being able to work collaborative across the various community teams is key to the success of this role.

Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire NHS FT , the George Eliot Hospital NHS Trust and Worcestershire Acute Hospitals NHS Trust.

Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross‑on‑Wye. We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care we'd want for our family and friends.

More than 3,500 people work for the Trust - they tell us it's a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.

We can offer a great work‑life balance and have a fine tradition of working with staff to help them achieve their full potential.

Russell Hardy, Trust Chairman: "The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential".

Our values - Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time…all the time.