Community Senior Maternity Support Worker

Community Senior Maternity Support Worker

An exciting opportunity has arisen for a Community Senior Maternity Support Worker (SMSW) to join our dedicated maternity team. Working in partnership with midwives and the wider multidisciplinary team, you will provide safe, compassionate, and holistic care to women, babies, and families throughout pregnancy and the postnatal period.

This rewarding role combines direct clinical care, family support, health promotion, and service improvement. You will be a key point of contact for women and families, offering evidence-based information, supporting informed decision-making, and helping to coordinate care across community and hospital services.

We are looking for a motivated and compassionate individual with excellent communication and organisational skills, a commitment to person-centred care, and the ability to work confidently within a supportive team environment. Opportunities for further training, leadership development, and career progression are available.

Provide high-quality support to women, babies, and families during pregnancy and the postnatal period under the supervision of a registered midwife.

Promote personalised, woman-centred care and support informed decision-making.

Offer evidence-based advice on infant feeding, newborn care, and postnatal wellbeing.

Work collaboratively with midwives, specialist teams, and community services to coordinate care and support families with additional or complex needs.

Recognise and elevate clinical, social, or safeguarding concerns appropriately.

Maintain accurate and confidential electronic records in line with information governance requirements.

Support the supervision and development of junior maternity support workers and contribute to staff training.

Participate in service improvement, audit, digital initiatives, and quality assurance activities.

Act as a positive role model, promoting equality, dignity, respect, and excellent patient experience at all times.

Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire NHS FT , the George Eliot Hospital NHS Trust and Worcestershire Acute Hospitals NHS Trust.

Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.

We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care we'd want for our family and friends.

More than 3,500 people work for the Trust - they tell us it's a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.

We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.

Russell Hardy, Trust Chairman: "The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential."

Our values
-Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time...all the time.

To view role requirements and role responsibilities in full, please view supporting documents linked to this vacancy.

Please note:
This vacancy maybe retracted as a result of being deemed suitable for the redeployment of internal staff.

• BTEC level 3 qualification in health care or equivalent
• Basic numeracy and literacy skills
• Basic computing qualification
• Experience with EPR system

• An ability to work with others to develop more efficient/effective ways of working
• Ability to prioritize own workload
• Ability to work under pressure
• Good interpersonal and verbal communication skills, both face to face and over the telephone
• Previous experience of working in Maternity Services
• Other skills associated with the extended role

• Willingness to undertake NVQ training according to the requirements of the role
• Willingness to undertake training in basic skills in accordance with job description
• Filing experience

• Ability to carry out a full range of duties associated with the post with aids or adaptations, which may be appropriate
• Capable of escorting and moving patients from one area of the Trust to another

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.