Receptionist, Healthcare

Job Summary

Closing Date: 09/09/2026

Interviews: 18/09/2026

Salary: £24,852.61 p/a FTE (pro rata for part‑time hours).

Hours:

We welcome applications from candidates wishing to work full time, part time, job share.

Hours can be worked between 09:00 Monday and 13:00 Friday. Up to 40 hours per week are available.

• Full days 09:00 18:00 or
• Split shift mornings 09:00 13:00 or
• Afternoons 13:00 18:00.

Please indicate your preferred hours when applying.

We're looking for a Receptionist to join our team and play a vital role in supporting patients, visitors, and clinical colleagues every day.

This is much more than a reception role. As the first point of contact for our services, you'll welcome patients, provide reassurance and support, help people access the care they need, and contribute to a positive patient experience from the moment they arrive.

You’ll be part of a dedicated team working together to deliver outstanding care to our local community.

If you're passionate about customer service, enjoy working with people, and want to be part of a team delivering high-quality healthcare, we'd love to hear from you.

Full training provided.

Due to licence limitations, visa sponsorship is not available for this position. Applicants must hold the right to work in the UK.

We may close this vacancy early if we receive sufficient applications for the role. We encourage you to submit your application as early as possible.

• you will be the first point of contact for patients, visitors and healthcare professionals, providing a friendly, professional and welcoming service.
• You Will manage appointments, answer telephone and face‑to‑face enquiries.
• Maintain accurate patient records, and support the smooth day‑to‑day running of our services.
• Supporting with administrative tasks with the operational team.
• Working closely with clinical and operational teams, you will help coordinate patient flow, support a safe and well‑organised environment, and ensure patients receive timely access to care.
• The role also involves monitoring reception and waiting areas, handling correspondence and deliveries, undertaking administrative tasks, and escalating any patient safety, safeguarding or security concerns appropriately.

This is a rewarding opportunity to play a key role in delivering a positive patient experience and supporting high‑quality healthcare services.

• Stays calm under pressure
• Is highly organised
• Enjoys problem‑solving
• Is confident using IT systems
• Communicates clearly and professionally
• Works well as part of a team
• Wants to make a positive difference to people's lives

Taurus Healthcare was established in 2012, as the provider arm of the GP Federation serving 210,000 patients in Herefordshire. Founded and owned by the partners of the entire Herefordshire Primary Care community, Taurus is focused on providing excellent out of hospital services for patients. Our ethos is to provide high quality and cost‑effective health outcomes that are delivered as close as possible to the patients home, whilst ensuring that patients who do require in hospital services are seen as quickly and effectively as possible.

At Taurus Healthcare we strive to create a diverse, inclusive workplace, and welcome applications from candidates from all backgrounds including those from Military Veterans and family members of serving personnel.

• Taurus Healthcare offer many employee benefits, such as:
• Access to a generous NHS pension scheme with 23.78% employer contribution.
• 33 to 38 days annual leave entitlement, including bank holidays, depending on service (pro rata for part‑time staff).
• Access to an extensive Employee Benefits Programme (Vivup) offering:
• 24/7 access to counselling services
• Salary sacrifice scheme for cars and bikes
• Access to a wide range of discounts from national retailers
• Access to the Blue Light extensive discount scheme.

£24,852.61 a year £24,852.61 per annum FTE (pro rata for part‑time hours)

Permanent

Full-time, Part-time

S

Taurus Healthcare

Nelson House

Whitecross Road

Hereford

Herefordshire

HR4 0DG

United Kingdom