Patient Services Advisor

Job summary

Are you looking for an exciting opportunity to join a
supportive, professional and friendly GP Practice Team?

We are looking to recruit an members of the Patient Services Team to join our practice in Wellington.

We are happy to consider either full-time or part-time hours.

The Patient Services Advisors provide the first point of contact for
patients while projecting a positive and friendly image to them and to other
visitors, either in person or via the telephone, and to direct patient queries
appropriately in a courteous and efficient way. They are responsible for
undertaking a wide range of administration duties and the provision of general
support to the multidisciplinary team.

Main duties of the job Duties can include but are not limited to:

Assisting patients via the
telephone or face to face in an efficient and caring manner

Being the first point of
contact for patients and all visitors to the surgery, presenting a calm and friendly image.

Dealing with
enquiries efficiently, courteously and with respect, ensuring
that the correct details are recorded and either answered or forwarded promptly
to relevant personnel

Making appointments
and operating the appointments system as directed by the GP Partners Receiving requests for repeat prescriptions and
ensuring that requests are acted upon in accordance with Practice policies and
procedures

Explaining practice registration arrangements and formal requirements to new patients and those seeking
temporary registration

Opening the premises
punctually in the morning and to make all necessary preparations to receive
patients

Ensuring that the rights,
confidentiality and privacy of the patient are observed at all times.

About us Wellington Medical Centre is a well established, large training practice, providing high quality care to our 22,600 patients.

We will ensure that you feel welcome, well supported and a valued member of our team.

Benefits of working for Wellington Medical Centre:

Access to the NHS Pension Scheme with 20% employer contribution

Life assurance scheme via the NHS Pension scheme

Dedication to staff development and educational opportunitiesNHS & Blue Light Card Discounts Frequent social outings

Details

Date posted
15 October 2026

Pay scheme

Other Salary
12.71 an hour

- reviewed annually

Contract Permanent Working  pattern

Full-time,

Part-time

Reference numberAJob locations

Mantle Street Wellington Somerset TA
21 8BD
United Kingdom Job description

Job responsibilities

Reception Front Desk & General Duties
A large proportion of your time
will be taken assisting patients via the telephone or face to face in an efficient
and caring manner
To ensure that the telephone
service is operating correctly.
To be the first point of
contact for patients, receiving and directing patients and other visitors
appropriately.
To present a calm and friendly
image to patients.

To advise patients of relevant
charges to private (non-National Health Service) services, accept payment and
issue receipts for same.

To make and receive telephone
calls as required in a polite and timely manner, and record messages accurately
and comprehensively.

To deal with enquiries from
patients efficiently and courteously and with respect, ensuring that the
correct details are recorded and either answered or forwarded promptly to
relevant personnel.

To make appointments and
operate the appointments systems as directed by the GP partners

Using your judgement and
communication skills, to ensure that patients in urgent need are flagged to the
Lead GP in a logical and non-disruptive manner or directed to more urgent care
where appropriate.

To receive
requests for repeat prescriptions and ensure that requests are acted upon in
accordance with Practice policies and procedures.

Enter accurate information on
to the computer systems…