2nd Line Support Engineer

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Package: £44,550-£49,500 (salary dependent on experience) + Benefits

Role : SF20414

Are you ready to be part of the future? At QinetiQ, we’re not just imagining tomorrow we are creating it. From cutting-edge defence technology to ground-breaking innovations our mission is to empower and protect lives. Join us as a 2nd Line Support Engineer at our customers Hereford site, where you will have the opportunity to work with cutting-edge technology in partnership with some of the most brilliant minds.

As an L2 Support Engineer, you ll play a key role in delivering high-quality 2nd line support across a diverse range of IT systems, infrastructure, applications and services. This is a rare opportunity to join a newly formed team supporting a major Ministry of Defence programme as QinetiQ embarks on an exciting new five-year contract.

Day-to-day, you ll provide technical support, incident resolution, system maintenance and change implementation while working closely with customers, vendors and internal engineering teams. You ll help maintain the availability, security and performance of critical systems operating within a highly secure environment.

Your responsibilities will include:

• Resolving incidents and service requests across a broad range of IT services and technologies
• Supporting system administration, maintenance, patching and configuration activities
• Working closely with customers, third-party suppliers and internal support teams to ensure timely issue resolution
• Implementing technical changes in accordance with established change management processes
• Producing accurate technical documentation, reports and operational procedures
• Willingness to be part of the outside hours rota

• At least 3 years  experience in an IT Support, Infrastructure Support or 2nd Line Support role
• Experience administering and troubleshooting Windows and/or Linux environments
• Strong understanding of networking fundamentals including TCP/IP, DNS, routing, switching and firewalls
• Experience patching, maintaining and supporting enterprise systems and infrastructure
• Experience using ITSM and Service Desk tools within an ITIL-aligned environment
• Understanding of cloud computing concepts and modern IT operational practices

• Current DV (Developed Vetting) clearance
• Minimum of 3 years  professional IT support experience
• Experience working within highly secure or restricted environments

We value difference and we don’t have a fixed idea when it comes to background or education, provided you can show the required level of experience and willingness to learn then we would like to hear from you.

This role is 37 hours per week based at our customers Hereford site 5-days per week.

Please note that all applicants for this role must be willing to go through DV Clearance.

At QinetiQ we are committed to building an inclusive, accessible and welcoming workplace where everyone feels valued and supported. We believe that a diverse mix of backgrounds, perspectives and experiences drives innovation and leads to better outcomes for our people, customers and communities. We encourage applications from all candidates and are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the recruitment process, please let us know by emailing int .

One of our recruitment team will contact you.

Many roles in QinetiQ are subject to national security vetting being completed, applicants who already hold the appropriate level of vetting may be able to transfer it upon appointment. A number of roles are also subject to additional restrictions, which means factors such as nationality or previous nationalities may affect the roles that you can be employed in.

As we continue to grow into new markets around the world, there’s never been a more exciting time to join Qineti

Q. The formula for success is our appetite for innovation and having the courage to take on a wide variety of complex challenges.

As a QinetiQ employee, you’ll experience a unique…