Desktop Support Engineer

About The Role

Job Title: Desktop Support Engineer
Hours: 37 per week
Location: Hereford (Hybrid)
Salary: up to £20 per hour
Contract: Agency for 3 months (September
- November)

An exciting opportunity is now available to join the Hoople Desktop team, where you'll support a diverse range of public and private sector clients, including Herefordshire Council and Wye Valley NHS Trust.

As part of a large, collaborative support team, you'll tackle a variety of ICT challenges, resolving customer issues related to desktop hardware/peripherals, and software both remotely and on-site at over 100 locations across Herefordshire.

We’re seeking someone with strong desktop support skills who thrives in delivering excellent customer service and is experienced in working to service level agreements (SLAs). You’ll also play a key role in supporting important projects, such as hardware and software deployments.

This full time role is specifically looking for a flexible approach as it will involve travel to sites both within and outside of the County, and will require you to adapt to a range of working hours including a rota based shift working until 20:00 on weekdays and rota based shift work out of hours/weekend/Bank Holiday work.

If you're looking for a challenging and rewarding position that offers variety and the opportunity to make a real impact, this is the role for you!

To provide excellent business support services to the public sector and those who work with them.

Creating and building trusted and sustainable relationships in order to deliver business critical services for our key customers.

• Passion for improvement
  - Continuous improvement to develop more effective ways of delivering services for our customers
• Customer focus
  - Satisfying our customers and helping them to support themselves
• Professional integrity
  - Bringing the best of our shared technical expertise and professional values to our work
• Mutual support
  - Whether one-to-one or in teams, we encourage and support each other to strive for excellent performance in all that we do
• Ambition
  - Our staff are committed to the success of our company in delivering effective services to organisations, communities and individuals