IT Helpdesk Support Apprentice

Here at John Finch Computers, we have been providing professional computer support to home users for more than 20 years.

About the role:

We're looking for a motivated Cloud Support Specialist Apprentice to join our team and complete a Level 3 apprenticeship. This is a great opportunity to start or develop a career in cloud computing, IT support, and digital technologies.

As a first point of contact for customers, you'll support Microsoft 365, Azure, and cloud-based applications while gaining hands-on experience in a professional environment. You'll learn how to troubleshoot technical issues, manage user accounts and permissions, maintain documentation, and deliver excellent customer support.

Ideal for someone with a passion for technology, a willingness to learn, and an ambition to build a long-term career in cloud and IT services.

Responsibilities:

• Provide first-line technical support via phone, email, and ticketing systems, escalating complex issues when needed

• Support Microsoft 365 services, including Outlook, Teams, SharePoint, One Drive, and user account management

• Create and manage user accounts, permissions, password resets, and Microsoft Entra

• Troubleshoot issues across Microsoft 365, Windows, cloud services, hardware, peripherals, and basic networkin...