Photocopier Field Service Engineer

We are seeking an experienced Photocopier and / or Print Solutions Analyst to join a busy technical services team. This hybrid role combines hands-on engineering with analytical problem-solving, supporting the installation, configuration, optimisation, and ongoing maintenance of HP and Xerox print environments.

The successful candidate will play a key role in delivering reliable print infrastructure, resolving complex technical issues, and ensuring exceptional performance and customer satisfaction across enterprise and production-level environments.

• Install, configure, and optimise HP and Xerox multifunction printers, copiers, and production print devices at customer sites
• Deploy and support print management solutions, including secure print, follow-me printing, workflow automation, and platforms such as Xerox Workplace Suite and HP Access Control
• Deliver end-user training on device functionality, secure printing practices, and print management tools
• Provide break-fix support, diagnosing and resolving hardware, software, and network-related print issues
• Perform preventative and scheduled maintenance, including firmware updates, component replacement, and system health checks
• Produce accurate technical documentation, service reports, and configuration records in line with SLAs
• Work closely with Pre-Sales and Solutions teams to support custom print strategies and enterprise-level deployments

• 3-5 years' experience within Photocopiers / MFD diagnostics
• Solid understanding of print servers, networking protocols, Active Directory/LDAP integration, and print queue management
• Hands-on experience with firmware upgrades, configuration utilities, and fleet management tools
• Strong troubleshooting skills across Windows and macOS print architecture
• Ability to interpret technical manuals, service bulletins, and diagnostic tools
• Excellent customer-facing communication skills, with the ability to work independently or as part of a field team
• Experience delivering end-user training or knowledge-transfer sessions is highly desirable

• HP Certified Technician
• Xerox Solutions or Production Print Certifications
• CompTIA A+, Network+, or equivalent IT certification

Pure Talent Group Ltd is a UK-based Engineering Recruitment specialist with dedicated teams supporting the Print & Document Solutions sector. We recruit for a wide range of Field Service and Production Print roles nationwide.