Desktop Support Engineer

Sellick Partnership are currently partnered with a public sector organisation in Hereford, who are seeking an experienced Desktop Support Engineer to join their established IT support team.

This is an excellent opportunity for an experienced IT professional to join a large and complex enterprise IT environment, supporting over 6,000 users across more than 100 sites. The role will provide exposure to a broad range of technologies, including Microsoft 365, Windows, Active Directory, Exchange, networking, endpoint management, desktop hardware and mobile devices.

As the Desktop Support Engineer, you will provide 2nd and 3rd line technical support across a varied customer base, working across multiple sites. You will manage your own workload, investigate complex technical issues, liaise with internal teams and external suppliers, and contribute to wider IT projects and service improvements.

What you will be doing as Desktop Support Engineer:

• Provide 2nd and 3rd line technical support to users across a large customer base.
• Take ownership of incidents and service requests, ensuring issues are resolved within agreed SLA timescales.
• Diagnose and resolve complex hardware, software, connectivity and application issues.
• Install, configure, maintain and replace desktop hardware, software and end-user devices.
• Support Microsoft Windows, Office, Microsoft 36...