Manager of Medical Services; Commercial & Partnerships

Manager of Medical Services (Commercial & Partnerships)

Hereford, England, United Kingdom

Are you ready to join a global leader in risk and resilience? SPS Global is the Global Assistance arm of Concentric Group, a leading international risk consultancy. Together, we deliver integrated Security, Medical, and Crisis Response solutions to clients operating in complex environments worldwide. In a world of shifting threats, SPS Global stands as a trusted partner powered by elite professionals from military, government, and intelligence backgrounds.

Our teams safeguard people, assets, and organizations through strategic foresight, operational expertise, and rapid global response. If you are passionate about intelligence, risk analysis, threat management, executive protection, security operations, or business resiliency, SPS Global may be the organization you’ve been searching for. As part of Concentric Group, we provide a full spectrum of services, including:

• Strategic advisory and risk consultancy
• Threat intelligence and open‑source monitoring
• Physical and executive protection
• Security program audits and design
• Embedded staffing and training for intelligence and security teams

Our mission is simple yet ambitious: to be recognized as the most innovative, capable, and trusted Risk Management partner in the world. We achieve this through our people, our integrity, and our unwavering commitment to our clients’ safety and success.

SPS Global "Reassuringly There"

We are currently looking to hire a Manager of Medical Services (Commercial & Partnerships) to join our Corporate Team in Hereford, England, United Kingdom
.

This position requires working onsite from our Hereford, UK Headquarters. Candidates must be able to work in the office full‑time.

The Manager of Medical Services (Commercial & Partnerships) is a non‑clinical, commercially focused leadership role responsible for aligning SPS’s medical assistance services with sales, insurance, and client requirements. The role acts as the strategic interface between Medical Operations, Sales, and Insurance partners, ensuring that medical products, service levels, and contractual commitments are commercially viable, operationally deliverable, and margin‑protected. This role does not hold clinical authority, medical governance responsibility, or decision‑making responsibility for patient care.

All clinical oversight and medical decision‑making remain with Medical Operations and treating clinicians.

• Act as the primary commercial and strategic link between Medical Operations and Sales teams, Insurance carriers and underwriters, Enterprise clients and broker partners
• Shape and own the commercial positioning of SPS medical assistance offerings, including product tiers, scope, and value proposition
• Ensure medical services are aligned to broader business strategy, growth objectives, and insurance market requirements
• Full ownership of commercial, contractual, clients, and product governance for medical assistance services

• Own medical service SLAs from a commercial, contractual, and performance perspective (not clinical delivery), ensuring they are:
  • Clearly defined and consistent
  • Contractually aligned
  • Operationally achievable and financially sustainable
• Maintain and govern:
  • Rate cards and pricing structures
  • Service descriptions and scope documents
• Ensure consistency across:
  • Client contracts
  • Policy wordings
  • Sales materials and proposals
• Act as the senior commercial medical lead for medical‑led or medical‑heavy accounts
• Support and lead engagement with insurance underwriters and carriers, brokers and enterprise clients
• Lead or support underwriter due diligence processes, capability reviews and audits, service performance and contractual discussions
• Support sales proposals, tenders and RFP responses involving medical assistance services
• Provide clear, credible explanations of medical service structures to insurers and clients; ensure sales commitments align with operational capability and cost assumptions
• Own medical service margin, working closely with Finance and Operations
• Support revenue planning,…