Store Manager, Operations Manager

Key Responsibilities

• Maintain a constant, active presence on the shop floor, leading all service periods from the front.
• Take immediate control during peak times, increasing team pace and directing staff to maximize throughput.
• Manage queue flow and staff positioning to ensure every customer is acknowledged and served efficiently.
• Resolve operational issues in real-time to ensure seamless service delivery.

• Maximise revenue during all trading periods, ensuring no sales opportunities are missed due to poor organisation.
• Drive team awareness of targets and encourage active upselling.
• Manage labour scheduling and productivity in line with demand and company targets.
• Maintain rigorous control over waste and stock management through operational discipline.

• Set and enforce clear expectations regarding professional behaviour and urgency.
• Maintain a "zero-tolerance" approach to distractions (e.g., phone use or staff disengagement) during service.
• Directly address performance or behavioural issues in the moment.
• Nurture a culture of accountability, professionalism, and high energy.

• Ensure the site is pristine, organized, and fully compliant with brand standards always.
• Take full ownership of site outcomes; identify and resolve problems proactively without relying on external intervention.

The ideal candidate is a "force of nature" on the shop floor—someone who enjoys the buzz of a busy shift and isn't afraid to challenge the status quo to achieve results.

• Experience: Proven track record in a fast-paced Food & Beverage, Hospitality, or high-volume Retail environment.
• Leadership: A "lead-from-the-front" style with the confidence to direct and manage people under pressure.
• Attributes: High energy, commercially minded, and comfortable being the most accountable person on-site.
• Mindset: You must be comfortable with direct feedback and enforcing high standards of discipline.