Business Manager Cantilupe Surgery

Business Manager Cantilupe Surgery Hereford

Job responsibilities The Business Manager provides overall business leadership: setting direction, developing The Practice's systems and processes, leading its people functions, and building a financially sustainable practice for the long term. The role leads a management team and works closely with the GP Partners to translate strategic priorities into practical delivery.

Provide overall leadership of business planning, including monitoring practice performance against QOF, enhanced services, and other contractual and national requirements. Lead the ongoing development of practice systems and processes, ensuring they are modern, efficient, and fit for purpose. Lead and support The Practice's management team, delegating operational and specialist delivery while retaining oversight of standards and outcomes. Ensure all practice systems are used effectively to support safe patient care and good information management.

Provide overall HR leadership across The Practice, working closely with the team on day-to-day matters. Develop modern, fit-for-purpose HR policies and processes, reflecting current legislation and good practice. Apply practice HR policies consistently and fairly. Lead recruitment and induction across The Practice. Maintain a compassionate approach to staff issues, addressing concerns early, directly, and positively.

Work with the administrative team to modernise financial systems and processes and to develop robust annual budgets. Liaising with The Practice accountant. Provide regular financial reporting and analysis to The Partners to support decision-making. Lead on business development, identifying funding streams, enhanced services, and efficiencies that build The Practice's financial sustainability for the long term.

The role carries particular responsibility for continuing The Practice's CQC inspection readiness work. Ensure The Practice meets its obligations under health and safety, safeguarding, information governance, and employment law. Lead on incident reporting, significant event analysis, and complaints handling. Keep practice policies under regular review and ensure staff are aware of and trained on them.

Work closely with The Partners to implement The Practice's action plan and priorities. Provide accurate, timely information and recommendations to support partner decision-making. Represent The Practice in dealings with the PCN, ICB, and other external stakeholders. Support a positive, open working culture across The Practice, in keeping with The Practice's approach to people management.

The Practice Business Manager reports to the GP Partners and leads The Practice's management team.