Clinical Systems Training, Engagement and Optimisation Manager

Main area Clinical Systems Optimisation and User Engagement Grade Band 6 Contract Permanent:
Including participation on On-Call rota Hours Full time - 37.5 hours per week (The majority of duties are undertaken during standard office hours, Monday to Friday. However, due to the operational requirements of the NHS and the need to support clinical services, there may be occasions when staff are required to work outside normal office hours, including early mornings, evenings, weekends, and bank holidays.

In addition, participation in an on-call rota may be required. On-call duties can include overnight and weekend cover and are undertaken in addition to the normal working week, in accordance with service requirements.) Job
-COR-8368263

Site Wye Valley NHS Trust Hereford Town Hereford Salary £39,959 - £48,117 On Call Salary period Yearly Closing 15/11/2026 23:59

Are you enthusiastic about helping people embrace digital transformation and improve the delivery of patient care?

We are looking for an experienced and people-focused leader to join our Clinical Systems Group as the Clinical Systems Training, Engagement & Optimisation Manager. Whilst digital systems are central to this role, success will be defined by your ability to engage, support and develop people.

You will be part of a leadership team responsible for training, engagement, user support, compliance and system optimisation, ensuring colleagues have the knowledge, confidence and support needed to use digital systems effectively. Working closely with clinical and non-clinical teams across the Trust, you will champion adoption, continuous improvement and excellent customer service.

The successful candidate will be an exceptional communicator with strong leadership and people management skills. You will be adaptable, empathetic and resilient, with an understanding of the challenges faced by staff working in a busy hospital environment. You will be enthusiastic about supporting others, driving positive change and helping digital technology deliver better outcomes for patients and staff alike.

If you are a people-first leader who can inspire, influence and support others through change, we would love to hear from you.

The post holder will provide specialist training and digital systems expertise to support theoptimisation, adoption and continuous development of the Trust's established and evolvingclinical systems.
Working autonomously and in collaboration with clinical, operational and technical stakeholders, the post holder will lead the design, delivery and evaluation of role-specific training programmes that support digital transformation, service improvement and the effective use of technology in clinical practice.
The post holder will play a key role in supporting change management, user engagement and benefits realisation activities, ensuring staff develop and maintain the knowledge, skillsand confidence required to utilise digital systems safely, effectively and in accordance with
organisational, professional and regulatory requirements.
The post will also be responsible for the management and maintenance of digital trening environments, coordinating training-related system upgrades and enhancements to ensure training content and environments remain current, aligned to operational workflows and support the ongoing optimisation of clinical systems, improved patient outcomes and service efficiency.

Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire University NHS FT , George Eliot Hospital NHS Trust and Worcestershire Acute NHS Hospitals Trust .

Located on the border with…