Advocacy Services Manager

Salary Band: £30,000 - £34,000 FTE per annum (pro rata)

Part Time

Hours:

25 to 30 hours per week

Location:

Hereford, Herefordshire. Hybrid working will be considered.

Contract Type:
Permanent

Closing date:
Sunday 25th October 2026

ONSIDE is a charity working across Herefordshire & Worcestershire and the surrounding areas to ensure people are heard, supported and empowered to make choices about their lives. Through advocacy and a range of support services, we work alongside people who may be vulnerable, disadvantaged or facing difficult circumstances, helping them understand their rights, have their voices heard and access the support they need.

Whatever your role at ONSIDE, you’ll be part of an organisation that is passionate about making a positive difference in people’s lives.

• To ensure the safe and ethical delivery of Statutory and associated Advocacy Services including Out of County delivery
• To be part of the Leadership Team, leading and directing the effective delivery of advocacy and related services
• To be a visible and accessible leader for the delivery of Contracted and other advocacy services
• To provide leadership, motivation, management, and supervision to Advocates. Motivating Advocates to maximise their health, wellbeing and personal performance.
• Reporting on performance to Commissioners.

• Lead, manage and support the Advocacy team, providing effective line management, supervision, coaching and professional development, including the induction and development of new and trainee Advocates.
• Oversee the effective delivery of advocacy services, including referral allocation, case management, workload monitoring, resourcing and timely completion of work.
• Monitor service and individual performance, ensuring accurate recording, data integrity and effective evaluation, and provide timely reports to Commissioners, Funders, Directors, Trustees and the Leadership Team as required.
• Ensure advocacy services are delivered safely, ethically and professionally, in accordance with relevant legislation, NICE advocacy guidance, ONSIDE policies, procedures and values.
• Work with the Head of Services and Leadership Team to review and improve systems, processes, policies and working practices, including assessing and managing risks associated with changes to service delivery.
• Ensure appropriate staffing and resources are available to meet service demands, including managing peak periods and absence cover, and working with the Volunteer Co-ordinator to support the effective deployment of volunteers.
• Manage and develop paid-for and spot-purchase advocacy services, working with Finance to ensure services delivered outside commissioned contracts are appropriately recorded and invoiced.
• Develop and maintain effective relationships with Commissioners, partners, professional networks and other stakeholders to strengthen the quality, reach and effectiveness of ONSIDE’s advocacy services.
• Support promotional and engagement activities to raise awareness of ONSIDE’s advocacy services and improve accessibility for people who may benefit from them.
• Undertake other duties appropriate to the scope and seniority of the role.

• Contribute to the strategic planning of advocacy and related services.
• This role may involve working in different locations and will require you to travel. The ability and means to travel independently are essential.
• Build and maintain professional relationships with members of the ONSIDE Management Team.

• Work within the organisation’s stated principles and values, adhering at all times to the organisational policies, procedures and guidelines
• Take…