Assistant Shop Manager

About the Role

Are you looking for a new opportunity where you can be part of a fantastic team who deliver their very best at all times?

Would you love to work for a charity where we believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential?

If so, this could be the job for you. Sense is currently recruiting for an Assistant Shop Manager to work 7.5 hours per week at our shop in Hereford on a permanent basis.

This is an exciting time to join our team and work in our network of over 120 shops as we continue our exciting shop growth programme.

• Lead and inspire an enthusiastic team of volunteers.
• Drive delivery of shop standards, operational and customer service excellence.
• Build, train and inspire a great team of volunteers.
• Deliver superb shop standards, offer and customer engagement.
• Drive stock generation and community engagement.

• Self‑motivated, creative, a great communicator and positively committed to working in charity retail.
• Experience of inspiring a team to provide excellent customer service.
• An eye for detail that will ensure a safe, clean, and inviting environment for customers, staff and volunteers.
• Experience of working in a retail environment or within a team leader position.
• Willingness to work Bank Holidays and weekends as required, with flexibility to work across 7 days of the week.

We believe that every disabled person should have the opportunity to connect with others and be included in the world.

We use our knowledge and expertise to deliver personalised, creative and flexible support at every stage of life.

Sense is proud to be a disability confident leader.

Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment.

In addition, we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.

To apply:

Please use the link below to complete your application.

Managers will use your application to shortlist candidates for interview; in relation to the Personal Specification.

Therefore, it is very important you complete this section thoroughly.

We would recommend that you read the candidate guidelines, job description and person specification (found at the base of this advert) before applying.

Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time.

If you require any further assistance, please contact the Recruitment Team on  or

Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment.

Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependant on the nature of the role.

For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities.

Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with.

Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential.

We welcome applications from talented people from all sections of the community who share our values and belief that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential.

For more information please visit:  No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.

Proud member of the Disability Confident employer scheme

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).