Store Manager, Retail & Store Manager

Step into a role at Rituals where your hands‑on approach and passion for people make a real difference in our shop's success and team spirit. Can you deliver exceptional customer experiences, inspire team members, and lead the way to top‑line sales?

Share your talents

This position is for our brand new store opening in Hereford, Herefordshire! Address: 9 Hightown, Hereford, HR1 2AA
.

As Store Manager, your focus is on creating an unforgettable customer experience and helping your team to reach their full potential. You’ll work closely with your Area Manager to put our local business strategy into place as well as continuously reach performance targets and take charge with effective leadership. You’ll lead by example and coach your team to deliver an excellent customer experience, define daily objectives and actions to drive KPIs, develop monthly plans based on productivity targets, ensure excellent store administration, manage inventory, day‑to‑day operations and drive employee wellbeing and engagement with regular 1‑to‑1’s and making a genuine connection with your team by celebrating success.

Bring all of you – high on energy, low on ego and with a little bit of humour.

You are ‘one of a kind’ because you can motivate your team and reach your goals in terms of customer satisfaction and sales. As Store Manager you are inspiring and performance‑oriented.

• Prior relevant Store Manager experience or equivalent within retail or hospitality.
• People management skills (communication, motivation, coaching, connection, and inspiration).
• Experience in sharing knowledge to drive behavioural change and develop others.
• Decision making and problem‑solving skills.

• Training and development opportunities
• Competitive bonus scheme
• Rituals employee discount
• Quarterly product allowance
• Numerous wellbeing initiatives and EAP
• Company & Team events