Store Manager, Retail & Store Manager

Role

The store manager serves as the brand ambassador and is responsible for the store’s overall commercial success. You will lead the assistant manager and a team of supervisors and sales assistants, guiding them in creating memorable experiences for customers.

• Support and motivate the in-store team on a day‑to‑day basis to achieve the store’s targets, identifying and maximizing opportunities to meet and surpass KPIs while setting an example in exemplary customer service.
• Maintain a strong retail floor presence, educating and influencing the team, and ensuring back‑of‑house activities enable successful commercial execution.
• Become a Pandora product expert through thorough training, and nurture and develop the team to unlock their full potential with support from the regional sales manager.

• Proven experience driving sales and profitability in a store.
• A passion for fostering a culture of exemplary customer service.
• Understanding of the importance of Pandora’s local and global business strategy and the ability to translate this into store, regional, and division KPIs.
• Experience using data to identify trends, issues and root causes, and the ability to take action to capitalize on opportunities.
• Strong communication skills to establish and coach a high‑performing team.
• Adaptability and flexibility to changing business needs.
• A positive, can‑do attitude with enthusiasm for Pandora products and core values.
• A well‑presented appearance with a taste for desirable products and a passion for retail.

• Highly competitive salary.
• Monthly bonus: 10 % if sales targets are achieved (potentially 20 % if stretch targets are met).
• Annual jewellery uniform allowance.
• Generous employee discount.
• Access to a benefits platform with retail, hospitality and entertainment discounts.
• Support through ‘Retail Trust’ for health, wellbeing, financial advice and legal aid.
• Party, incentive and gift events throughout the year.

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps ensure applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible bias, and risks of discrimination. We encourage everyone applying to refrain from adding identity‑related elements such as a photo, marital status and age. If you require reasonable adjustments during your interview(s), please let us know as soon as possible.