Retail Sales Assistant​/Driver

Role

As a Sales Assistant you’ll support your store team with driving sales performance and day‑to‑day running of your store. You’ll deliver exceptional customer service and experience to optimise KPI performance.

• Drive store performance by maximizing sales opportunities. Support your team on meeting and exceeding targets through focusing on KPI delivery.
• Deliver exceptional market‑leading customer service to drive business growth through customer loyalty and repeat purchases.
• Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
• Sell the story, not the discount. Demonstrate and share your passion for product with customers through an in‑depth knowledge of our range.
• Take ownership of your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
• Take accountability and pride for the physical appearance and maintenance of your store both internally and externally.
• Involve yourself in all operational tasks required for the day‑to‑day running of a Majestic Wine store – from delivering wine to customers, merchandising stock deliveries, and calling customers to drive sales opportunities.
• Continuously identify opportunities to make improvements which will optimise the operational running of the store, feeding ideas back to your wider team so you can implement solutions together.
• Ensure you remain fully compliant, safe and legal by following internal policies, processes and completing mandatory training.
• Be an example of Majestic’s Ways of Working and a source of support for more junior team members, feeding back to your Store Manager as appropriate.
• As a key holder you understand the opening and closing compliance and are confident to operate the store without your management team.

• Excellent time‑management, delegation and problem‑solving skills.
• Demonstrate your ability to deliver exceptional customer experience and service to every single customer.
• Self‑motivated, able to thrive when working alone and as part of a team.
• A can‑do attitude with a passion for seeing problems through to solutions.
• Adaptable and resilient to meet the ever‑changing demands of our business.
• Excellent communication and time‑management skills.
• Wine knowledge is beneficial but passion to learn more is essential to pass level 2 WSET wine qualifications.
• Hold a full UK manual transmission driving licence for at least 12 months with no more than 6 penalty points.

• Up to 20% staff discount.
• Career development opportunities – internal talent nurturing and career progression supported by excellent in‑house training schemes.
• Uniform provided.
• Access to Retail Trust, including retail rewards, instant savings with discounted e‑vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, discounts up to 30%, free counselling and support phone line.
• Job Specifics:
  • Contract:
    
    Permanent
  • Hours:
    
    44 hours per week
  • Must be able to work evenings and weekends.
  • Driving is a key part of this position; comfortable driving a company van is essential. A full UK manual driver’s licence held for at least 12 months is required.
  • Salary: £29,080.48