Supervisor, Retail, Retail Associate​/ Customer Service

Hours per week: 40

Shift pattern:
Monday-Sunday, Mornings, Evenings and Weekends. Full flexibility across the week required, working 5 out of 7 days per week.

If working between the hours of 11pm and 6am, you will receive an additional £1.50 per hour between those times.

As a supervisor you will be supervising the venue floor and staff on shift, as well as acting as manager in their absence. Further duties may also include:

• Carrying a master cash float
• Key holding duties
• Admin duties
• Supporting in collections and banking
• Customer service escalations.

Alongside the above duties you will be expected to deliver excellent customer service and will play an integral role in day to day running of our venue. You could be:

• Promoting our excellent offers, promotions and events.
• Providing refreshments and snacks to our customers.
• As a coin based business, handling cash is a big part of our teams daily duties, therefore you will be expected to provide customers with change.

With us operating within the gambling industry, there is an element of , as we operate a challenge 25 policy across all of our venues, as well as complying with and following strict gambling legislation.