Retail Sales Assistant - Keyholder

8 hour contract

Why The Works? We don’t just sell products. We inspire reading, learning, creativity and play. You could recommend the paint set that helps someone discover their inner artist. The book that inspires a future author. The game that brings a family together. Or the puzzle book that reconnects someone with a treasured memory. You never know what future outcomes your customer interaction might spark, or who someone might become.

With your passion and our products, you’ll help people discover new interests, explore their creativity, find a new hobby or reconnect with something they once loved. The unseen possibilities are limitless - and it all starts with you.

• 25% Colleague Discount! - Plus, exclusive Double Discount days!
• My Works
  - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more!
• Family Friendly Leave
  - Enjoy some time well spent with enhanced maternity, paternity and adoption pay.
• Holiday – 28 days including bank holidays, or 33 days including bank holidays for Deputy and Store Managers.
• Can-Do Academy
  - Grow your skills and career with instant access to further training and development in areas that interest you.
• Stream
  - Claim early access to 50% of your wages as you earn them – for when ‘life’ happens!
• Share Scheme
  - Unleash your inner Monopoly mogul and own a piece of The Works!
• 24/7 support for you and your family
  - Through our partnership with Retail Trust Charity, who provide an Employee Assistance Programme and so much more!
• Healthcare Cash Plan – To support your everyday healthcare costs.
• And loads more! – Long service awards, pension, life assurance, Cycle to Work scheme and optional charity giving.

As a Sales Assistant, you’re the face of our brand on the shop floor - a true brand ambassador. Every day, you create moments that make our customers smile. They love visiting our stores, and you’re a big part of why.

Your mission is to deliver exceptional service, spark brilliant conversations and help customers with their shopping missions - whether they’re discovering new products they’ll love or finding the perfect gift for someone else.

Proactively approaching and engaging with customers is an essential part of this role. You’ll be starting friendly conversations to understand what each customer is looking for and make helpful recommendations from our product ranges.

You’ll also play a key role in keeping the store well‑stocked, tidy, safe and welcoming. Alongside your teammates, you’ll help create an environment where everything runs smoothly and everyone feels supported and included.

In this role, every interaction, every conversation and every thoughtful recommendation helps bring our brand purpose, values and behaviours to life – and that impact… It all starts with you.

• Proactively approach and engage with customers, start friendly conversations to understand what they’re looking for, and make helpful recommendations from our product range. This is an essential part of the role.
• Deliver a friendly, knowledgeable and consistently amazing customer experience.
• Stay informed about our products, promotions and services so you can help customers make informed choices.
• Maintain excellent store standards, including merchandising, cleanliness and stock replenishment.
• Operate tills accurately and handle transactions with care.
• Support with deliveries, stockroom organisation and product availability.
• Follow all operational procedures, including health and safety and loss prevention.
• Work collaboratively with your team to meet store targets and KPIs.
• Be a brilliant brand ambassador - positive, professional and passionate about what we do.
• This is an active role that…