Global, Program Manager Operations

SPS Global – Program Manager Operations

Location: Hereford, England, United Kingdom

We are seeking a Program Manager, Operations to join our Corporate Team at SPS Global in Hereford. The role will be based at the Hereford UK Headquarters and involves full‑time, 24/7 operations management, including on‑site presence and occasional travel within the UK and overseas.

• Communicate with co‑workers, management, clients, and others in a courteous and professional manner.
• Coordinate and provide oversight of all security‑related issues and incidents concerning SPS operations.
• Implement procedures and protocols in the event of an incident or emergency.
• Maintain awareness of future planning requirements.
• Day‑to‑day liaison and planning of tasks with clients, SPS consultants, sub‑contractors, and third parties.
• Provide clients with cost proposals.
• Coordinate evacuations as required.
• Manage co‑workers operating within the GRC Operations Room, including administration of the team roster, overtime, and annual leave.
• Formulate and maintain standard operating procedures for clients.
• Serve as the 24/7 point of contact for all GRC‑related requirements.
• Facilitate training exercises for clients.
• Monitor all intelligence, travel alerts, and logistical reports to provide timely and accurate guidance.
• Support embedding of security advisors.
• Oversee training for yourself and RCs.
• Support the Ops Director Global Assistance as required.
• Undertake additional duties as directed by the SPS/Concentric SLT.

• Operational experience in handling and managing security‑related incidents.
• IT literate – proficient in Word, Excel, and Apple Mac operating systems.
• Occasional short travel outside the GRC.

• £35,000 – £37,000 GBP annual salary.
• 20 vacation days plus bank holidays (8).
• Personal Accident Insurance.
• Employee Assistance Programme.
• Pension scheme enrollment with a 3 % employer contribution.
• Cred entity Protection – Eclipse Digital Protection by Concentric.
• Free access to Risk Intelligence Dashboard and GEAR App.
• Dedicated Security and Intelligence Training programmes for professional development.
• Coaching and mentoring opportunities.

Mid‑Senior level

Full‑time

Project Management and Information Technology

Security and Investigations

Concentric and SPS Global acknowledge systemic barriers in the security industry and are committed to diversity, equity, and inclusion. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Concentric Advisors and SPS Global protect the privacy and security of all applicants. For more information, please review our GDPR and CCPA policy.