Response Co-ordinator; Operations Center

Join Our Global Risk & Resilience Team

Are you ready to join a global leader in risk and resilience? SPS Global is the Global Assistance arm of Concentric Group, a leading international risk consultancy. Together, we deliver integrated Security, Medical, and Crisis Response solutions to clients operating in complex environments worldwide.

In a world of shifting threats, SPS Global stands as a trusted partner powered by elite professionals from military, government, and intelligence backgrounds. Our teams safeguard people, assets, and organizations through strategic foresight, operational expertise, and rapid global response.

As part of Concentric Group, we offer a full spectrum of services:

• Global security and risk management
• Emergency assistance and crisis response
• Medical and health services
• Embedded staffing and workforce solutions
• Memberships and insurance-linked response

SPS Global aims to be recognized as the most innovative, capable, and trusted risk management partner in the world.

Location:

Hereford, England, United Kingdom (On‑site, office based)

Employment type:

Part‑time, 32 hours per week

The Response Coordinator is a critical member of SPS Global’s Security Operations team, responsible for monitoring global events, managing incident response, supporting field operations, and ensuring the safety of personnel and assets worldwide. The position operates 24/7, supporting real‑time decision‑making and acting as the first point of contact for incident reporting and escalation.

• Continuously monitor open‑source intelligence, commercial platforms, internal communication channels, and travel alerts to identify emerging threats or disruptions.
• Assess the relevance and credibility of global incidents (e.g., civil unrest, terrorism, natural disasters, cyber threats) and elevate them in accordance with SOPs.
• Compile and disseminate timely threat assessments and situational reports to internal stakeholders and clients.

• Serve as the central point of contact for reporting and coordinating responses to incidents affecting SPS personnel, clients, or operations.
• Follow established response protocols to manage critical incidents, ensuring accurate documentation and communication throughout the event’s lifecycle.
• Liaise with security, operations, and client teams to coordinate safe travel, emergency support, or evacuations when needed.

• Maintain oversight of employee and contractor travel, especially in high‑risk areas, and mitigate risks through pre‑travel advisories and monitoring.
• Support logistics such as travel bookings and accommodations outside of regular business hours.
• Monitor and manage critical systems, including alarm platforms, GPS tracking, and communications systems, to ensure functionality and address issues promptly.

• Serve as the first point of contact for incoming calls, client concerns, and internal security issues.
• Maintain close coordination with regional security teams, clients, and leadership to support continuity of operations.
• Provide regular updates and intelligence briefings to leadership, clients, and operational teams.

• Ensure all incidents and responses are accurately logged and documented in accordance with internal SOPs and regulatory standards.
• Adhere to SPS Global’s operational, ethical, and compliance standards at all times.
• Maintain a strong understanding of SPS operational procedures and contribute to the improvement of response protocols.

• Prior experience in a GSOC or similar operations center/call center.
• Full‑time position consisting of 8‑hour shifts.
• Shift system: either
  • Four night shifts (11:00 pm–7:00 am)
  • Four morning shifts (7:00 am–3:00 pm)
  • Four late shifts (3:00 pm–11:00 pm)
• Must be able to legally work in the country where this position is located without visa sponsorship.

• Minimum 2 years of experience in a GSOC, emergency response, intelligence analysis, military operations, or similar role.
• Ability to assess and evaluate…