Response Co-ordinator; Operations Center

Response Co-ordinator (Operations Center Hereford)

Hereford, England, United Kingdom

The Response Coordinator serves as a critical member of SPS Global’s Security Operations team, responsible for monitoring global events, managing incident response, supporting field operations, and ensuring the safety of personnel and assets worldwide. This position requires excellent situational awareness, communication skills, and the ability to coordinate logistics and response measures under pressure. Operating 24/7, the Response Coordinator supports real‑time decision‑making and acts as the first point of contact for incident reporting and escalation.

• Continuously monitor open‑source intelligence, commercial platforms, internal communication channels, and travel alerts to identify emerging threats or disruptions.
• Assess the relevance and credibility of global incidents (e.g., civil unrest, terrorism, natural disasters, cyber threats) and elevate them in accordance with Standard Operating Procedures (SOPs).
• Compile and disseminate timely threat assessments and situational reports to internal stakeholders and clients.
• Act as a central point of contact for reporting and coordinating responses to incidents affecting SPS personnel, clients, or operations.
• Follow established response protocols to manage critical incidents, ensuring accurate documentation and communication throughout the event’s lifecycle.
• Liaise with security, operations, and client teams to coordinate safe travel, emergency support, or evacuations when needed.

• Maintain oversight of employee and contractor travel, especially in high‑risk areas, ensuring movements are tracked and risks are mitigated through pre‑travel advisories and monitoring.
• Support logistics such as travel bookings and accommodations outside of regular business hours.
• Monitor and manage critical systems, including alarm platforms, GPS tracking, and communications systems, to ensure they are functional and to elevate issues as necessary.

• Serve as the first point of contact for incoming calls, client concerns, and internal security issues.
• Maintain close coordination with regional security teams, clients, and leadership to support continuity of operations.
• Provide regular updates and intelligence briefings to leadership, clients, and operational teams.

• Ensure all incidents and responses are accurately logged and documented in accordance with internal SOPs and regulatory standards.
• Adhere to SPS Global’s operational, ethical, and compliance standards at all times.
• Maintain a strong understanding of SPS operational procedures and contribute to the improvement of response protocols.

• Prior experience working in a GSOC or similar operations center/call center would be advantageous.
• This is a full‑time position consisting of 8‑hour shifts.
  • The shift system will consist of working either four night shifts (11:00 pm – 7:00 am), four morning shifts (7:00 am – 3:00 pm), or four late shifts (3:00 pm – 11:00 pm), followed by four rest days.
  • Shifts will alternate from 4 × night then 4 × rest days, 4 × late then 4 × rest days, and finally 4 × early then 4 × rest days, with the sequence then repeating.
  • Must be able to legally work in the country where this position is located without visa sponsorship.

• Minimum 2 years of experience in a Security Operations Center (GSOC), emergency response, intelligence analysis, military operations, or similar role.
• Ability to assess and evaluate sensitive or high‑pressure situations, making timely and sound decisions.
• Skilled in researching, investigating, and synthesizing complex information from multiple sources to identify and assess potential threats.
• Strong organizational and planning capabilities; able to manage multiple tasks and prioritize effectively in dynamic environments.
• Excellent written and verbal communication skills, with the ability to clearly convey complex issues to diverse audiences.
• Customer service mindset with a professional, solutions‑oriented approach to client interactions.
• High attention to detail and a commitment to…