Probation Services Officer Courts

Job Summary

Probation Services Officer (PSO) based in Herefordshire, Shropshire and Telford. The role involves supporting offenders on probation before and after sentence, managing risk, and facilitating their successful reintegration into the community.

• Manage a caseload of offenders, assessing and monitoring risk, progress and compliance with obligations.
• Produce clear, accurate case reports and risk assessments within tight deadlines.
• Work closely with courts, local agencies and the prison team to ensure continuous support for offenders.
• Provide practical advice on housing, employment, and other support services to enable offenders to lead lawful lives.
• Attend community meetings, case discussions and relevant court hearings as required.
• Ensure all statutory duties and service procedures are followed, maintaining professional judgement throughout.

• Empathy, patience and resilience – ability to work with people who have social or personal difficulties.
• Good written communication skills; must produce clear reports within set deadlines.
• Experience of working with people from diverse backgrounds is highly valued.
• No degree is required; personal qualities and relevant experience are the priority.

Full-time, 37 hours per week (9:00‑17:00 Monday‑Friday; some duties may require working until 19:00 one night per week). Starting salary of £28,064, with annual progression via the Competency Based Framework (CBF) and alignment to Civil Service pay guidance.

We are an equal opportunity employer – all qualified applicants will be considered for employment regardless of gender, age, disability, race, religion, sexual orientation or any other protected characteristic. The role is open to UK nationals, Republic of Ireland nationals, Commonwealth nationals with a right to work in the UK, EU/EEA nationals with settled or pre‑settled status, and Turkish nationals with the required rights to work.

Applicants must have the right to work in the UK in accordance with Civil Service rules.