Family Support Worker; Family Locality

About the Role

Family Support Worker (Family Help) – Central Hereford.

Salary: HC07 £ 32,061 - £36,363 per annum.

Contract:

Fixed Term to 2 July 2027.

Hours:

37 per week.

Location:

Plough Lane, Hereford.

• Manage a complex caseload of vulnerable children, young people and families, delivering evidence-based, therapeutic interventions.
• Complete Family Help Assessments (including Section 17), develop SMART plans and lead Family Help review meetings.
• Coordinate multi-agency support, make referrals in line with local thresholds, and collaborate closely with social workers and partner agencies.
• Safeguard children and families, complete specialist assessments (e.g. Young Carers) and advocate for families.
• Deliver parenting programmes, engage family networks and support children and young people, including those with additional needs, to access education, positive activities and appropriate services.
• Maintain accurate, timely records and provide written and verbal reports for multi-Agency meetings.
• Participate in supervision, training and, where required, court processes.

• Level 4 qualification or above in health, education, child development, youth work or social care, with a commitment to professional development.
• Experience working with children, young people and families, including lone working, and a sound understanding of the Early Help frameworks.
• Proven experience managing complex caseloads, acting as a lead worker and coordinating multi-Agency support to achieve positive outcomes.
• Confidence in using evidence-based therapeutic approaches such as motivational interviewing and solution-focused practice; experience with parenting programmes (e.g. Triple P or Solihull) is desirable.
• Strong communication, organisational and IT skills, ability to prioritise workloads and work independently and collaboratively.
• Understanding of safeguarding responsibilities and ability to assess and respond to risk.
• Highly motivated, adaptable and resilient with a flexible approach to working hours and environments, including travel across the county and working in family homes.
• Own transport and willingness to work evenings and weekends as required.

• Competitive salary of £32,061 – £36,363 per annum.
• Protected time and budget for professional development.
• Full entitlements to the Local Government Pension Scheme (LGPS).
• Clear career progression pathways.
• Annual leave: 31 days pro rata plus bank holidays, with option to purchase 10 additional days.
• Flexible working arrangements, including potential for job-sharing, part-time hours and agile working.
• Employee Assistance Programme – 24/7 support and counselling.
• Professional membership fee payment (based on role requirements).

We consider candidates who identify as disabled, Armed Forces veterans or reservists, and Herefordshire care leavers. The position is subject to a Disclosure and Barring Service enhanced check and further pre-employment checks.