Family Support Worker; Family North Locality

About The Role

Family Support Worker (Family Help)

Salary: HC07 £ 32,061 - £36,363 per annum (£19,497 to £22,122 per annum pro rata)

Contract:

Fixed Term Contract to 30 June 2028

Hours:

22.5

Location:

Leominster

Closing date: 14 July 2026

• Work directly with vulnerable children, young people and families across a range of settings, including homes, schools, colleges and community environments.
• Deliver evidence‑based therapeutic interventions that support positive outcomes and, where required, lead Family Help review meetings.
• Write and complete Family Help Assessments (including Section 17), develop SMART plans and deliver parenting programmes.
• Coordinate multi‑agency support, make referrals in line with local thresholds, and advocate for children and families.
• Manage a complex caseload, ensuring safeguarding responsibilities, specialist assessments (e.g. Young Carers) and effective court processes are handled.
• Provide written and verbal reports, maintain accurate records and contribute to multi‑agency meetings.
• Participate in supervision, training and professional development opportunities.

• Hold a Level 4 qualification (or above) in a relevant field such as health, education, child development, youth work or social care.
• Have experience working with children, young people and families, including lone working, and a sound understanding of early help frameworks.
• Proven experience managing complex caseloads, acting as a lead worker and coordinating multi‑agency support.
• Confident in using evidence‑based therapeutic approaches such as motivational interviewing and solution‑focused practice, and ideally have experience delivering parenting programmes such as Triple P or Solihull.
• Strong relationship‑building skills, able to ensure the child’s voice is heard and advocate effectively on behalf of families.
• Ability to complete high‑quality assessments, reports and plans, and chair multi‑agency meetings.
• Excellent communication, organisational and IT skills with the ability to prioritise workloads independently or collaboratively.
• Understanding of safeguarding responsibilities and able to identify, assess and respond to risk, including exploitation and complex needs.
• Confidence to challenge partners and providers constructively to maintain high support standards.
• Highly motivated, adaptable, resilient, flexible approach to working hours and environments, including travel across the county, family homes and access to own transport.

• Competitive salary of £32,061 - £36,363 per annum (£19,497 to £22,122 per annum pro rata).
• Protected time and budget for professional development.
• Enrolment in the Local Government Pension Scheme (LGPS).
• Clear career progression pathways.
• 31 days annual leave (pro rata) plus bank holidays, with the option to purchase an additional 10 days.
• Flexible working options including job‑sharing, part‑time hours and agile working.
• Employee Assistance Programme 24/7 access to support and counselling.
• Professional membership fee payment where role requires.
• Access to retail, leisure, holiday and health benefits including savings, cash back and discounts.

• Applicants who indicate a disability will be invited to interview as part of the “Disability Confident” scheme.
• Applicants who are an Armed Forces Veteran or Reservist will be invited to interview as part of the Armed Forces Covenant.
• Applicants who are a Herefordshire care leaver will be invited to interview as part of the commitment to support young people leaving care.

All staff will undergo a Disclosure and Barring Service enhanced check and additional pre‑employment checks as required.