Early Information and Signposting Officer

About The Role

Job Title: Early Help Information and Signposting Officer
Contract: Fixed Term Contract for 12 months - two positions available
Hours: 22.50 hours (Tuesday/Wednesday-Friday)
Salary: HC05 £ 26,847 to £29,071 (pro rata £16,323 to £17,678) per annum
Location: Children’s Centre/Family Hub, Herefordshire

Closing date: 27/09/2026
Interview date: 29/09/2026 or 01/10/2026

As an Early Help Information and Signposting Officer, you will be attached to the Children Centres/Family Hubs team which covers the whole of Herefordshire and Children’s Centres/Family Hubs reach areas and therefore would need to be able to travel where necessary. The team are spread out across the centres/hubs and there will be times when you are lone working.

You will be responsible for processing data and information for Family Hub network services and potentially the 14-19 team. You will also be required to produce documentation and fliers, invoicing, maintaining accurate records, taking occasional minutes and day to day administration of the Children Centre/Family Hub. You will have back office and front office duties to include answering telephone enquiries, updating the Facebook page and liaising with the public and wider team of professionals that use the centres/hubs and services.

You may support collaboration with colleagues and multi-agency partners to engage families in the appropriate services and maintain health and safety procedures.

As an Early Help Information and Signposting Officer, you will have a good knowledge and experience of using Microsoft software packages and a variety of digital platforms.

A competitive salary, holiday entitlement, and access to our contributory pension and staff benefits scheme, which includes:

• Salary range of £26,847 to £29,071 (pro rata £16,323 to £17,678) per annum
• Annual Leave: 31 days’ annual leave (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum during the request period
• Flexible working: including the potential for job-sharing, part-time hours and agile working.
• Employee Assistance Programme: 24/7 access to support and counselling
• Payment of professional membership fees (based on role requirements)
• Pick your perks - our benefits include access to a range of retail, leisure, holiday and health benefits. This includes savings, cash back and discounts.

Herefordshire is a beautiful, historic county on the Welsh border, one of England’s most rural and unspoilt areas, with vibrant market towns and a strong sense of community.

Our priority is clear:
to keep children safe and give them the best start in life
. We do this through passionate, dedicated professionals who build strong relationships with children, families, and partners to make a lasting difference.

It’s an exciting time to join us as we develop our network of Family Hubs. You’ll be supported by experienced managers, continuous professional development, and a genuine team ethos that values collaboration and care.

If you’re committed to helping children and young people thrive,
come and join the journey in Herefordshire - where your work truly matters.

The Council plan sets out how we will make our contribution to achieving a better and more successful Herefordshire, please see the link below to find out more:

Herefordshire Council Plan

Our recruitment process runs in partnership with Hoople Resourcing. If you require any reasonable adjustments or alternative methods for the online application process, please contact the resourcing team by email: e

If you’re shortlisted for interview and require any reasonable…