Jack Box - Assistant Restaurant Manager

Jack In The Box - Assistant Restaurant Manager

Position Summary Responsible for managing restaurant operations, in conjunction with or in the absence of the Restaurant Manager. Uses discretion in daily management decisions with accountability for ensuring effective execution of the Service Profit Chain (SPC), and Brand Promise. Primary responsibilities are to provide excellent internal service, external service, and building restaurant sales and profit while ensuring compliance with policies, procedures, and regulatory requirements.

Key Duties / Responsibilities

• Internal Service: Recruit, select, train, develop, and evaluate restaurant employees; monitor staffing levels; ensure training systems are implemented; identify and develop internal candidates; maintain a friendly, fun, clean, and safe environment; treat employees with care and respect; motivate and inspire high performance; adhere to company procedures; recognize and reward employees appropriately; use JIB systems, processes, and tools; comply with state and federal labor laws.
• External Service: Manage daily activities for guest excellence; train employees and hold the team accountable for consistent guest service and food quality; monitor adherence to JIB systems, procedures, and food safety; review practices and modify to improve guest experience; maintain guest interaction and respond to concerns promptly; sustain brand image with consistent food quality, service, and cleanliness; serve as a role model for guest service.
• Higher Profits: Partner with Restaurant Manager to analyze operational and financial performance using management information tools; identify trends and consult on action plans; use data to analyze results; develop and execute plans to increase sales and profitability through the Service Profit Chain; consider cost/benefit impacts and protect brand; monitor costs, budget, and goals.

Selection Skills / Qualities

• Fostering the Culture – Demonstrates passion for the business, integrity, trust, and the Jack in the Box culture; maintains high ethical standards; listens and communicates effectively; remains calm under pressure.
• Training / Coaching / Development – Motivate and inspire employees; effectively train, coach, and provide time for learning; identify potential and foster development; provide timely feedback.
• Guest Focus – Passionate about high‑quality guest experience; understands guest perspective; delivers quality service that exceeds expectations.
• Food Quality / Safety – Demonstrates awareness and concern for food quality, safety, and cleanliness; committed to consistently serving great food.
• Business Management – Willing and able to adjust to multiple demands, shifting priorities, and change; maintains sense of urgency; makes high‑quality decisions; delegates work; follows up; pays attention to detail; organized.
• Performs other related duties and responsibilities as required and assigned.

Qualifications

High School Diploma, G.E.D. or equivalent required. Associate's or Bachelor's degree preferred.

Internal Promote:
Minimum 1+ year as a Shift Leader or 1 year as an Assistant Manager in a customer service environment; must be 100% certified in all workstations.
External Recruit:
Minimum 3 years as an Assistant Manager with some P&L responsibility.

Must be at least 18 years old; complete Assistant Manager training;
Serv Safe certified; basic math skills; excellent interpersonal and organizational skills; self‑starter; knowledge of PCs; valid driver’s license and insurance; ability to drive a vehicle for deposits and travel.

Stand and walk 85–95% of shift; lift 10–65 lbs; move throughout the restaurant; operate equipment and a vehicle; use a keyboard.

Organizational Competencies

• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first‑hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity: Can effectively…