Nutrition Services Ambassador

Overview

Employer paid benefits - Medical, Dental, and Vision

Schedule:

Varied shift, varied schedule

Wage Range: $17.19 - $26.33

The Nutrition Services Ambassador plays a key front-line role in delivering exceptional food service and customer care to patients, staff, and visitors in a healthcare setting. This position supports the preparation, delivery, and service of meals while ensuring safety, sanitation, and adherence to individual dietary needs including allergies, intolerances, and personal preferences. Responsibilities include meal tray delivery, food and beverage preparation, cashiering, dishwashing, and ensuring a positive guest experience in the cafeteria or patient service areas.

The Ambassador represents the department with professionalism, compassion, and service excellence in every interaction.

• Deliver patient and guest or daycare meals accurately and with attention to dietary restrictions, allergies, and personal preferences.
• Provide courteous and empathetic service to patients, families, visitors, daycare children, and staff.
• Communicate menu choices, take patient meal orders when applicable, and assist patients with understanding available options.
• Respond promptly to patient requests and follow up to ensure satisfaction.
• Prepare and serve beverages, snacks, and light food items following safe food handling practices.
• Set up, maintain, and restock food service areas, including patient tray lines and cafeteria stations.
• Assist in food prep and portioning tasks as directed by supervisors or cooks.
• Follow all safety, infection control, and sanitation procedures in accordance with HACCP and hospital policies.
• Maintain cleanliness of work areas including cafeteria, dish room, serving stations, and patient service equipment.
• Properly handle, store, and label food items to ensure safety and compliance with public health standards.
• Operate point-of-sale systems accurately to process payments for cafeteria customers.
• Ensure accurate cash handling and maintain a clean and welcoming retail environment.
• Utilize hospital software, tablets, or other devices to input or retrieve patient meal orders and preferences.
• Communicate clearly and professionally with kitchen staff, dietitians, nurses, and other departments regarding patient and guest needs.
• Work independently and collaboratively in a fast-paced environment with frequent changes in task and priority.
• Assist in cross-functional duties across the kitchen, café, tray line, and dish room as needed.
• Accept direction and feedback constructively and demonstrate flexibility in responding to workload demands or schedule adjustments.
• Maintain confidentiality and always respect patient privacy.
• Demonstrate compassion, empathy, and cultural sensitivity in all interactions.
• Promote and model service excellence and uphold hospital values in daily work.
• The employee supports the hospital mission, vision, values, policies, and procedures.
• Participates in required education for DNV programs as applicable to position (reference program education curriculum).
• Performs other related duties as assigned.

Education

Required:

High school diploma or GED preferred.

Preferred: NA

Licenses/ certifications/ registrations

Required:

Serve-Safe Certification desired. State of Oregon, Department of Health Food Handler’s License is required. A State of Oregon Department of Health issued Food Handler's License is required. (If working in Daycare, must be registered in Oregon C )

Preferred: NA

Experience

Required:

Experience interacting with people from every socioeconomic, cultural, and ethnic background, as well as excellent guest relations and communication skills and the ability to function as a member of a team.

Preferred: A thorough knowledge of a healthy diet is desired. One or more years of experience in a health care setting.

Other

• Equipment, tools, and work aids:
  Computer, printer, photocopier, POS system (cash register), Dish machine, coffee maker, microwave oven, mixer, meat slicer, various choppers, steamer oven, combi-oven, convection oven, grill, knives, can opener, toaster, walk-in, reach-in, carts, trays, proofer, steam tables, blender,…